NICOLE SEE
Tarpon Springs,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Vice President, Supportive Care Program
WellMed Medical Management
02.2022 - Current
- Responsible for key enterprise operational functions of the program to include leadership strategy and execution of clinical initiatives.
- Operational dyad partner to the Chief Medical Officer of Supportive Care
- Responsible for $40M SG&A
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Led restructuring and turnaround through development of new leadership team.
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Senior Director, Clinical Execution and Strategy
Optum HouseCalls
01.2019 - 02.2022
- Responsible for clinical model evolution and coordinating clinical efforts across the enterprise during a disaster
- Participate in strategic and operations planning for the HouseCalls program
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Prioritized and allocated valuable resources to meet business targets.
- Drove strategic improvements to enhance operational and organizational efficiencies.
Senior Director
Optum Population Health Solutions
04.2018 - 01.2019
- Provide clinical support and guidance for virtual disease program
- Coordinate clinical efforts across the enterprise during a disaster to ensure members / patients are safe and have access to care.
- Create and implement clinical models and initiatives to meet the business needs
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Manager of Clinical Initiatives
Optum HouseCalls
05.2016 - 04.2018
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Clinical Team Manager
UnitedHealthcare HouseCalls
11.2012 - 05.2016
- Provide clinical support and guidance to a team of 30+ Advanced Practice Clinicians that perform HouseCalls Visits.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Family Nurse Practitioner
Trinity Family Physicians
06.2011 - 11.2012
- Evaluate, diagnose, and treat patients from the ages 8 and up for illness, infections, and injuries
- Performed patient physicals and compared and contrasted results with established medical records to provide proper diagnosis and facilitate appropriate treatment.
- Educated and guided patients on disease prevention and healthy lifestyle habits.
- Prescribed appropriate pharmacologic and non-pharmacologic treatment modalities to support health and comfort of patients.
Family Nurse Practitioner
Community Health Centers of Pinellas, Inc.
11.2008 - 06.2011
- Evaluate, diagnose, and treat patients of all ages for illness, infections, and injuries.
- Monitored patient progress and adjusted treatments accordingly.
- Assessed patient needs, clearly communicating diagnosis and treatment plans to patients and families.
- Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy.
Emergency Room Charge Nurse
Bayfront Medical Center
04.2000 - 04.2009
- Level II Trauma Center with 56 bed Emergency Room
- 60K Emergency room visits annually
- Responsible for 30+ FTEs
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
Education
Masters of Science in Nursing -
University of South Florida
Tampa, FL12.2007
Bachelor of Science in Nursing -
St. Petersburg College
St. Petersburg, FL05.2005
Associate of Science in Nursing -
St. Petersburg Junior College
St. Petersburg, FL05.2000
Paramedic Certification -
Hillsborough Community College
Tampa, FL06.1996
Emergency Medical Technician Certification -
Hillsborough Community College
Tampa, FL12.1992
High School Diploma -
Urbana High School
Urbana, IL06.1991
Skills
- Operational Excellence
- Acute Care Expertise
- Collaborative Leadership
- Strategic Planning
- Clinical Judgment
- Quality Improvement
- Strategic leadership
Certification
- American Academy of Nurse Practitioners #F0208071
- Florida Advanced Registered Nurse Practitioner ARNP 9169397
- Cardiopulmonary Resuscitation
Accomplishments
- 2007, Outstanding Achievement, University of South Florida
- 2005, Magna Cum Laude, St. Petersburg College
- 2000, President's Honor, St. Petersburg Junior College
References
Available upon request
Timeline
Senior Vice President, Supportive Care Program
WellMed Medical Management
02.2022 - Current
Senior Director, Clinical Execution and Strategy
Optum HouseCalls
01.2019 - 02.2022
Senior Director
Optum Population Health Solutions
04.2018 - 01.2019
Manager of Clinical Initiatives
Optum HouseCalls
05.2016 - 04.2018
Clinical Team Manager
UnitedHealthcare HouseCalls
11.2012 - 05.2016
Family Nurse Practitioner
Trinity Family Physicians
06.2011 - 11.2012
Family Nurse Practitioner
Community Health Centers of Pinellas, Inc.
11.2008 - 06.2011
Emergency Room Charge Nurse
Bayfront Medical Center
04.2000 - 04.2009
Masters of Science in Nursing -
University of South Florida
Bachelor of Science in Nursing -
St. Petersburg College
Associate of Science in Nursing -
St. Petersburg Junior College
Paramedic Certification -
Hillsborough Community College
Emergency Medical Technician Certification -
Hillsborough Community College
High School Diploma -
Urbana High School
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