Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Sefcik

Decatur,TX

Summary

Talented Specialist persistent with customers and seasoned in overcoming objectives. Bringing 7 years of experience and driven mentality.

Overview

7
7
years of professional experience

Work History

Claims and Collections Representative

Wise Credit
Decatur, TX
06.2023 - Current
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Advised debtors on payment options and set up payment plans.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Entered customers' financial status information into system.
  • Handled irate customers smoothly to achieve performance targets.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Processed payments over phone and set up recurring drafts.
  • Recorded information about customers' financial status and collections status efforts.
  • Developed collection methods to achieve or exceed company financial goals.
  • Negotiated rates with customers and entered payments into accounting system.
  • Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Communicated with post office and credit bureaus to track delinquent clients to new addresses.
  • Marketed delinquent mortgage notes to investors, negotiating to achieve highest bids for notes and short sales.
  • Prepared documentation required for collection and repossession activities.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Identified and obtained evidence to ascertain claim value.
  • Investigated questionable claims to determine payment authorization.
  • Reviewed data to verify validity of claims and determine case management actions.
  • Reduced loss ratios through fair and prompt processing of claims.

Esthetician

Massage Envy Spa
Wichita Falls, TX
12.2022 - 06.2023
  • Built positive client relationships and guided clients through treatments.
  • Provided excellent customer service and skincare treatments to clients.
  • Set up patient rooms and sterilized equipment.
  • Recommended home care regimen for desired results.
  • Educated clients on skin care procedures and products.
  • Designed customized facial and body treatments meeting individual client needs.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Conducted private client consultations.
  • Meticulously maintained spa appearance and cleanliness.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Learned new techniques and complete chemical peel processes.
  • Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
  • Referred clients to medical personnel for treatment of serious skin problems.
  • Relaxed clients with facial and body massages, aromatherapy and soothing environments.
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives.
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Assessed client needs and recommended skin care and anti-aging products.
  • Completed procedures to remove pore blockages and unsightly blackheads.
  • Eliminated or reduced appearance of fine lines and spots with appropriate products.
  • Applied lotions, creams and tonics directly to client skin and advised on at-home use.
  • Offered skin rejuvenation and cellulite reduction therapy services to clients.
  • Instructed clients on how to apply make-up to achieve desired look.

Esthetician

Waxing the City
Wichita Falls, TX
05.2022 - 12.2022
  • Built positive client relationships and guided clients through treatments.
  • Provided excellent customer service and skincare treatments to clients.
  • Set up patient rooms and sterilized equipment.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Educated clients on skin care procedures and products.
  • Recommended home care regimen for desired results.
  • Promoted skincare products to patients according to specific needs, boosting overall revenue.
  • Meticulously maintained spa appearance and cleanliness.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
  • Instructed clients on how to apply make-up to achieve desired look.
  • Offered lash application, warm stone massage and brow and eyelash tinting services.
  • Applied lotions, creams and tonics directly to client skin and advised on at-home use.

Server

Migletos
Krum, TX
09.2021 - 07.2022
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Server Shift Leader

Red Robin
Wichita Falls, TX
07.2020 - 04.2021
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Maintained thorough knowledge of menu to describe dining options.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.

Server

IHOP
Wichita Falls, TX
07.2019 - 06.2020
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Prepared checks, itemizing total meal costs and taxes.
  • Informed customers of daily specials and signature menu items.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Garnished dishes and beverages to serve visually appealing menu items.

Server

Olney Cafe
Olney, TX
05.2017 - 07.2019
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Shift leader
  • Key holder
  • Product inventory

Education

Certificate - Aesthetician

Ogle School Hair Skin Nails
Denton, TX
08.2021

Skills

  • Insolvency Resolution
  • Installment Plan Set up
  • Automated Dialer Experience
  • Skip Tracing
  • Conflict Resolution
  • Analytical and Critical Thinking
  • Payment Solicitation
  • Updating Customer Accounts
  • Debt Repayment Negotiation
  • Customer Locating
  • Negotiation and Resolution
  • Financial Documentation
  • Customer Relationship Management
  • Credit Accounts
  • Payment Processing
  • Persuasive Negotiation
  • Problem Investigation
  • Report Writing
  • Credit Extension Negotiation
  • Managing Delinquent Accounts
  • Damage Claims
  • Data Entry
  • Mathematics Skills
  • Friendly Voice
  • Team Collaboration
  • Appointment Confirmation
  • Customer Service
  • Caller Assistance
  • Telephone Etiquette
  • Office Administration
  • Attention to Detail
  • Critical Thinking
  • Proficient in Microsoft

Timeline

Claims and Collections Representative

Wise Credit
06.2023 - Current

Esthetician

Massage Envy Spa
12.2022 - 06.2023

Esthetician

Waxing the City
05.2022 - 12.2022

Server

Migletos
09.2021 - 07.2022

Server Shift Leader

Red Robin
07.2020 - 04.2021

Server

IHOP
07.2019 - 06.2020

Server

Olney Cafe
05.2017 - 07.2019

Certificate - Aesthetician

Ogle School Hair Skin Nails

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Nicole Sefcik