Nicole Sefcik
Decatur,TX
Summary
Talented Specialist persistent with customers and seasoned in overcoming objectives. Bringing 7 years of experience and driven mentality.
Overview
7
7
years of professional experience
Work History
Claims and Collections Representative
Wise Credit
Decatur, TX
06.2023 - Current
- Reasoned with customers and attempted to negotiate full balance payments.
- Advised debtors on payment options and set up payment plans.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Entered customers' financial status information into system.
- Handled irate customers smoothly to achieve performance targets.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Recorded and updated customer personal accounts with accurate contact information.
- Received payment and posted to appropriate customer accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Processed payments over phone and set up recurring drafts.
- Recorded information about customers' financial status and collections status efforts.
- Developed collection methods to achieve or exceed company financial goals.
- Negotiated rates with customers and entered payments into accounting system.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Communicated with post office and credit bureaus to track delinquent clients to new addresses.
- Marketed delinquent mortgage notes to investors, negotiating to achieve highest bids for notes and short sales.
- Prepared documentation required for collection and repossession activities.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Identified and obtained evidence to ascertain claim value.
- Investigated questionable claims to determine payment authorization.
- Reviewed data to verify validity of claims and determine case management actions.
- Reduced loss ratios through fair and prompt processing of claims.
Esthetician
Massage Envy Spa
Wichita Falls, TX
12.2022 - 06.2023
- Built positive client relationships and guided clients through treatments.
- Provided excellent customer service and skincare treatments to clients.
- Set up patient rooms and sterilized equipment.
- Recommended home care regimen for desired results.
- Educated clients on skin care procedures and products.
- Designed customized facial and body treatments meeting individual client needs.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Conducted private client consultations.
- Meticulously maintained spa appearance and cleanliness.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Learned new techniques and complete chemical peel processes.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Referred clients to medical personnel for treatment of serious skin problems.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Educated clients on skin conditions, treatments and products to grow sales.
- Assessed client needs and recommended skin care and anti-aging products.
- Completed procedures to remove pore blockages and unsightly blackheads.
- Eliminated or reduced appearance of fine lines and spots with appropriate products.
- Applied lotions, creams and tonics directly to client skin and advised on at-home use.
- Offered skin rejuvenation and cellulite reduction therapy services to clients.
- Instructed clients on how to apply make-up to achieve desired look.
Esthetician
Waxing the City
Wichita Falls, TX
05.2022 - 12.2022
- Built positive client relationships and guided clients through treatments.
- Provided excellent customer service and skincare treatments to clients.
- Set up patient rooms and sterilized equipment.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Educated clients on skin care procedures and products.
- Recommended home care regimen for desired results.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Meticulously maintained spa appearance and cleanliness.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Instructed clients on how to apply make-up to achieve desired look.
- Offered lash application, warm stone massage and brow and eyelash tinting services.
- Applied lotions, creams and tonics directly to client skin and advised on at-home use.
Server
Migletos
Krum, TX
09.2021 - 07.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server Shift Leader
Red Robin
Wichita Falls, TX
07.2020 - 04.2021
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Directed and assisted in general dining room cleaning and sanitation.
- Maintained thorough knowledge of menu to describe dining options.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
Server
IHOP
Wichita Falls, TX
07.2019 - 06.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Garnished dishes and beverages to serve visually appealing menu items.
Server
Olney Cafe
Olney, TX
05.2017 - 07.2019
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Shift leader
- Key holder
- Product inventory
Education
Certificate - Aesthetician
Ogle School Hair Skin Nails
Denton, TX08.2021
Skills
- Insolvency Resolution
- Installment Plan Set up
- Automated Dialer Experience
- Skip Tracing
- Conflict Resolution
- Analytical and Critical Thinking
- Payment Solicitation
- Updating Customer Accounts
- Debt Repayment Negotiation
- Customer Locating
- Negotiation and Resolution
- Financial Documentation
- Customer Relationship Management
- Credit Accounts
- Payment Processing
- Persuasive Negotiation
- Problem Investigation
- Report Writing
- Credit Extension Negotiation
- Managing Delinquent Accounts
- Damage Claims
- Data Entry
- Mathematics Skills
- Friendly Voice
- Team Collaboration
- Appointment Confirmation
- Customer Service
- Caller Assistance
- Telephone Etiquette
- Office Administration
- Attention to Detail
- Critical Thinking
- Proficient in Microsoft
Timeline
Claims and Collections Representative
Wise Credit
06.2023 - Current
Esthetician
Massage Envy Spa
12.2022 - 06.2023
Esthetician
Waxing the City
05.2022 - 12.2022
Server
Migletos
09.2021 - 07.2022
Server Shift Leader
Red Robin
07.2020 - 04.2021
Server
IHOP
07.2019 - 06.2020
Server
Olney Cafe
05.2017 - 07.2019
Certificate - Aesthetician
Ogle School Hair Skin Nails