Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Nicole Sell

Green Bay,WI

Summary

An organized, self-motivated insurance professional with 18 years of experience across Sales and Customer Service including call center technology, billing, policy systems, policy contracts, and state regulations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales and Customer Service Trainer

CONNECT, powered by American Family Insurance
08.2014 - Current
  • Educates new hires and tenured employees on auto, home, and umbrella products and systems.
  • Provides soft skills training and de-escalation training to new hires.
  • Works in cross functional groups to launch new systems and products.
  • Writes new procedures for standard work and makes updates and improvements to existing processes and procedures on existing standard work.
  • Learns newly implemented products and systems to train new hires and tenured employees.
  • Collaborates with team to make improvements to existing training and create new training.

Training Assistant

Ameriprise Auto & Home Insurance
06.2011 - 08.2014
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Created training materials.
  • Provided administrative support to trainers.
  • Conducted training sessions for skills within my expertise as subject matter expert.
  • Routinely updated processes and procedures on standard work.

Skills

  • Customer service
  • Organization
  • Proficient in technology
  • Verbal and written communication
  • Critical thinking
  • Time management
  • Problem-solving
  • Managing change
  • Insurance knowledge
  • Efficient

Certification

  • Property and Casualty Insurance License - 05/2018

Timeline

Sales and Customer Service Trainer

CONNECT, powered by American Family Insurance
08.2014 - Current

Training Assistant

Ameriprise Auto & Home Insurance
06.2011 - 08.2014

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Nicole Sell