Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in employee and management support.
Overview
5
5
years of post-secondary education
29
29
years of professional experience
Work History
Career support specialist
Minutemen Staffing Solutions
Mentor, Ohio
06.2026 - Current
Provided technical support to clients via phone and email communications.
Assisted in troubleshooting software and hardware issues for various systems.
Collaborated with hiring managers to define recruitment needs and job specifications.
Developed targeted recruitment strategies that increased diversity in candidate pools.
Screened resumes and conducted initial interviews to assess candidate qualifications.
Utilized applicant tracking systems to manage candidate information and workflows.
Built relationships with colleges and professional organizations for talent sourcing.
Ensured compliance with employment laws and company policies during hiring processes.
Coordinated the onboarding of new hires by preparing paperwork and conducting orientation sessions.
Developed and implemented recruiting strategies to attract qualified candidates.
Analyzed trends in applicant flow data to pinpoint improvement areas and optimize recruitment processes.
Conducted initial phone screens with potential candidates to determine qualifications.
Ensured compliance with federal regulations related to employment practices including EEO laws.
Partnered to implement resume builder, improving candidate quality presented to customers.
Small Business Owner
Highland Tree Service
Chagrin Falls, OH
08.2000 - 08.2025
Managed daily operations of a tree service company.
Oversaw scheduling and coordination of service appointments.
Trained staff on safety protocols and equipment usage.
Led process improvement initiatives to enhance efficiency in payment workflows.
Maintained accurate records of invoices, purchase orders, and other financial documents.
Ensured all payments were made in accordance with contract terms and conditions.
Answered customer inquiries and provided accurate information regarding products and services.
Office Manager
Minutemen Staffing Solutions
Solon, Ohio
08.1997 - 08.2000
Coordinated schedules and appointments for staff and clients effectively.
Supervised administrative staff to ensure task completion and support.
Managed office supplies and inventory for efficient daily operations.
Facilitated onboarding processes, ensuring new hires received necessary training materials.
Conducted interviews to assess candidate skills and cultural fit for the organization.
Developed job descriptions to attract suitable talent for various roles within the company.
Assisted in creating recruitment strategies to improve talent acquisition efforts effectively.
Education
Bachelor of Arts - Communications
John Carroll University
Cleveland Heights, OH
08.1990 - 08.1995
Skills
Recruitment strategies
Applicant tracking systems
Talent sourcing
Technical support
Troubleshooting hardware
Customer relationship management
Problem solving
Continuous improvement
Attention to detail
Team collaboration
Effective communication
Client communication
Empathy and patience
Customer service
Training and coaching
Active listening
Relationship building
Goal setting
Support services
Event coordination
Affiliations
While owning Highland Tree Service, had the honor to raise two wonderful children who just completed their collegiate D1 careers in Volleyball and Football!