Nicole Seoane

Assist Office Manager with Her Duties

Answering Phones

Filing Documents as Needed

Participate actively in the planning and execution of company events

Manager calendars and appointments

Provide general support to visitors

Apply for CEU'S when asked

Schedule new trainings-tasks that need to be completed

Assist training director with training activities : Registration, scheduling, building

Assist President/CEO with legislative activities

Maintain our FaceBook page

Create/Distribute brochures and pamphlets

Attend events pertaining to mental health and substance use

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Facilitated new patient prescriptions, refills and prescription pre-authorizations.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
• Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
• Boosted patient retention by providing exceptional customer service and building rapport with each individual.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
• Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.

• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Developed and maintained relationships with customers and suppliers through account development.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.