Nicole Seruto
Los Angeles,CA
Summary
With a proven track record at Plant Growth Technologies Inc., I excel in team leadership and critical thinking, driving operational excellence and fostering strong relationships. My strategic decision-making and relationship-building skills have significantly enhanced company profitability and team performance, showcasing a commitment to achieving and exceeding employer goals.
Overview
2025
2025
years of professional experience
Work History
Vice President
Plant Growth Technologies Inc.
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Oversaw business-wide changes to modernize procedures and organization.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Increased company growth through collaboration with sales and marketing departments.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Sales Associate
People Magazine
- Helped customers locate products and checked store system for merchandise at other sites.
Manager
Tower Pizza
04.1996 - 10.2024
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved marketing to attract new customers and promote business.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Project Manager
Pelka & Associates
09.2011 - 10.2017
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed project status updates to stakeholders and executive management.
- Maintained open communication by presenting regular updates on project status to customers.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Fashion Merchandiser
Circle 5 Showroom
01.2003 - 04.2005
- Participated in store resets and renovations to ensure a fresh, engaging shopping experience for customers.
- Managed vendor relationships to ensure timely delivery of products, maintaining proper inventory levels to meet customer demand.
- Optimized floor layouts by strategically positioning high-margin products near high-traffic areas to encourage impulse purchases.
- Maximized customer satisfaction through attentive service and personalized recommendations based on individual preferences.
- Increased sales by creating eye-catching visual merchandising displays for seasonal promotions and trends.
- Monitored inventory levels regularly, addressing discrepancies promptly to minimize loss due to shrinkage or theft.
- Developed merchandising strategy to efficiently move overstock.
- Proposed new ideas and concepts to enhance merchandise displays.
- Developed visual merchandising plans and strategies to promote store offerings.
- Balanced merchandising objectives with operational efficiency by collaborating closely with logistics teams on store-level inventory management processes.
- Collaborated with designers and buyers to curate balanced product assortments that resonated with target customers.
- Ensured consistent execution of brand image guidelines throughout all visual merchandising efforts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Receptionist Administrator
Phases Salon
10.1999 - 10.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Bachelor Of Business Administration And Management - Business Administration
University of Southern California
Los Angeles, CA03.2005
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
Timeline
Project Manager
Pelka & Associates
09.2011 - 10.2017
Fashion Merchandiser
Circle 5 Showroom
01.2003 - 04.2005
Receptionist Administrator
Phases Salon
10.1999 - 10.2003
Manager
Tower Pizza
04.1996 - 10.2024
Vice President
Plant Growth Technologies Inc.
Sales Associate
People Magazine
Bachelor Of Business Administration And Management - Business Administration
University of Southern California
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