Nicole Shania Franco
Roselle Park,NJ
Summary
Dynamic professional with extensive experience in customer service, sales techniques, and product knowledge. Proven ability to leverage persuasive communication skills to build strong connections with customers and recommend tailored products effectively. Demonstrated success in maintaining organized inventory systems while supporting team objectives to drive overall performance. Committed to delivering exceptional service and fostering positive customer relationships that contribute to business growth.
Overview
5
5
years of professional experience
Work History
Avionics Technician
Air Force Reserves
Dover, DE
01.2024 - Current
- Diagnosed avionics systems malfunctions using advanced troubleshooting techniques and specialized tools.
- Conducted routine inspections and maintenance on aircraft navigation and communication systems to ensure operational readiness.
- Trained junior technicians on standard operating procedures and best practices for avionics maintenance tasks.
- Maintained accurate records of repairs, inspections, and compliance with military standards for avionics systems.
- Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
- Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
Sales Associate and Gas Employee
QUICKCHEK
Cranford, NJ
11.2021 - 01.2023
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experience.
- Operated POS systems efficiently, processing transactions accurately and swiftly.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new associates on operational procedures and company policies to ensure compliance.
- Collaborated with team members to maintain cleanliness and organization of store environment.
- Implemented best practices for cash handling, contributing to improved financial accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Retail Sales Associate
HOT TOPIC
Elizabeth, NJ
04.2021 - 11.2021
- Delivered exceptional customer service to enhance shopping experiences.
- Assisted with inventory management, ensuring accurate stock levels and organization.
- Executed visual merchandising strategies to maximize product appeal and sales.
- Trained new associates on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Collaborated with team members to achieve sales targets and maintain store standards.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and provided outstanding customer service.
Education
Associate of Arts - Criminal Justice
Union County College
Cranford, NJ05-2026
Avionics Maintenance
Sheppard Technical School
Wichita Falls, TX08-2024
High School Diploma -
Roselle Park High School
Roselle Park, NJ06.2021
The Baccalaureate School For Global Education
Astoria, NY06.2019
Skills
- Customer service exellence
- Cash handling procedures
- Conducting identification checks
- Aircraft maintenance
- Sales expertise
- Merchandising expertise
- Theft prevention
- Thrive in fast-paced environments
- Bilingual in English and Spanish
- Training and mentoring
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Avionics Technician
Air Force Reserves
01.2024 - Current
Sales Associate and Gas Employee
QUICKCHEK
11.2021 - 01.2023
Retail Sales Associate
HOT TOPIC
04.2021 - 11.2021
Associate of Arts - Criminal Justice
Union County College
Avionics Maintenance
Sheppard Technical School
High School Diploma -
Roselle Park High School
The Baccalaureate School For Global Education