Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Accomplishments
Quote
Software
Websites
Languages
Interests
Hi, I’m

Nicole Shanks

HR Coordinator / Credentialing
CONYERS,GA
Nicole Shanks

Summary

As a dedicated Human Resource, Credentialing and Training and Development Specialist with many years of experience paired with excellent interpersonal and analytical skills as well as the ability to juggle several moving parts, the goal is to always add value and significantly contribute to the overall process, as well as maintain a long-term career with an amazing company that has great culture and core values with growth opportunities.

Overview

5
years of professional experience

Work History

Shiftmed

Senior Onboarding / Credentialing Lead
02.2023 - 09.2024

Job overview

  • Conducting VOE’s / Background checks / Reference checks / Creating test orders
  • Streamlined Onboarding processes for increased efficiency, reducing time - to - productivity for new hires
  • Developed strong relationships with hiring managers across various departments, ensuring a seamless transition for new employees into their perspective roles
  • Processing initial credentialing and re-credentialing files
  • Allied, Locums and traveling nurse Credentialing / re-credentialing
  • Collaborated with HR to develop targeted recruitment strategies, resulting in a higher quality talent pool.
  • E-Verify / I9 verification / Sanction checks
  • Overseeing new employee Learning Development, onboarding, and training
  • Improved employee retention by executing comprehensive onboarding programs and providing ongoing support.
  • Maintained accurate records of employee data and documentation throughout the onboarding process, adhering to company policies and legal requirements.
  • Medical exam authorizations
  • Candidate orientation
  • HR Administrative Assistant support
  • Primary source verifications
  • Worked effectively in fast-paced environments.

American Health Staffing

Onboarding Credentialing Specialist
01.2022 - 02.2023

Job overview

  • Initiating, Organizing and maintaining all aspects of credentialing processes for traveling nurses, CRNA's, EDU, Allied and Locums
  • Collection of required documents and health records and PSVs for MSO / CVO meeting medical board deadlines
  • Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
  • Conducted primary source verifications such as background checks sanction checks and board certifications.
  • Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
  • Managed multiple priorities effectively, resulting in on-time completion of credentialing tasks for numerous providers simultaneously.
  • Facilitated communication between departments, resulting in improved collaboration within all credentialing processes.
  • Expedited onboarding processes for new providers, ensuring timely completion of all required documentation and verifications.
  • Enhanced credentialing processes by streamlining documentation and verification procedures.
  • Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
  • Conduct Compliance and Quality Assurance on files / records for site visits and file audits.
  • Track, monitor and maintain all credentialing requirements both pre/post hire to include document management of all credentials to maintain compliance
  • Presenting files to CVOs and MSOs for committee boards
  • Scheduling/initiating background checks, tests and clinical services for allied professionals
  • Developed and fostered collaborative relationships as a liaison between facility and agency

Emory University School of Medicine

Training Onboarding and Development Coordinator
11.2019 - 07.2022

Job overview

  • Conduct training and development programs for employees and maintain documentation of training received
  • Plan, direct, and coordinate training and development activities
  • Execution of operation training programs
  • Facilitating training sessions
  • Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
  • Delivered interactive workshops and presentations, effectively engaging diverse audiences.
  • Coordinated cross-functional team trainings for better workplace collaboration and communication.
  • Conducted regular skills assessments to track progress and adjust training plans accordingly.
  • Implemented e-learning solutions for improved accessibility and convenience, resulting in increased participation rates.
  • Implementation of training and development needs through surveys, interviews, focus groups, etc.
  • Scheduling training sessions, enrollment, and communications
  • Provider course enrollment
  • Track and enroll employees in external training programs
  • Project management / Coordinating
  • New employee Onboarding and credentialing
  • Obtain and manage credentialing documents for all medical staff including Allied Health and Locum Tenens, Advanced Practitioners, MD's, travel nurses, PT's, OT's, ST's and coordinators
  • Preparing offer letters, Sending onboarding emails to obtain new hire paperwork and proper i9 and E-Verify documentation
  • Reviewing, auditing and approving E-Verify and i9 document submissions from employees.
  • Create and maintain credentialing packets
  • Electronic document filing
  • Ensure all documents meet accreditation, Joint commission and federal guidelines
  • Keeping documents and spreadsheets up to date and assisting with audits

Education

James Madison High
Norcross, GA

High School Diploma
04.2005

University Overview

Skills

  • VMS (Trio, Bullhorn, Viewpoint, Vaya, Medefis, Instacred)
  • CRM (Zendesk, Monday, Intellisoft)
  • ATS (Jobdiva, Taleo,Zoho)
  • HRIS (Workday, BambooHR, Rippling, Gusto)
  • LMS (Relias, Moodle,Talent,Canvas)
  • Data Analytics And reporting tools (Excel, Tableau)
  • Project Management Systems(Asana, Monday, Trello)
  • Human Resources Allocation
  • Leadership Organization Training and Development
  • Onboarding and Credentialing
  • HR Policy Development and Implementation

Timeline

Senior Onboarding / Credentialing Lead
Shiftmed
02.2023 - 09.2024
Onboarding Credentialing Specialist
American Health Staffing
01.2022 - 02.2023
Training Onboarding and Development Coordinator
Emory University School of Medicine
11.2019 - 07.2022
James Madison High
High School Diploma
Availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Accomplishments
  • Collaborated with team of 15 in the development of Viewpoint VMS.
  • Supervised team of 5 staff members.

Quote

It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates

Software

Trio, Bullhorn, Aya, Vaya, Viewpoint, Medefis, Instacred, Peoplesoft

Monday, Intellisoft, Workday, Gusto, BambooHR, Availity

Excel, Microsoft office, Google Suite, SharePoint, DocuSign, Ultipro

Websites

Languages

English
Bilingual or Proficient (C2)

Interests

Reading, Crafting, Learning new things

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Nicole ShanksHR Coordinator / Credentialing