Nicole Shanley
Newark
Summary
Hardworking Senior Teller educated in working with banking tools and solving problems efficiently and effectively. Manages multiple tasks simultaneously while meticulously monitoring details. Provides personalized attention to all customers. Solid knowledge of compliance and banking regulations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Teller
ESL Federal Credit Union
08.2023 - Current
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Investigated and promptly resolved issues with patron accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Conducted thorough audits of teller cash drawers, and vaults, contributing to branch compliance with internal controls and regulatory standards.
Administrative Assistant
Manchester-Shortsville CSD
09.2017 - 08.2023
- Served as personal assistant to the school principal and coordinates other clerical works for the school.
- Instrumental in organizing and maintaining scholarships for seniors.
- Served as liaison between the principal, the school staff, and students and families in the community by providing accurate, timely information and guidance on school procedures, reports, requirements, school programs, school events and activities, policies and procedures.
- Helped organize events such as award night, prom and graduation.
- Served as the institution's focal point in providing office management services, with extensive responsibility for coordinating workflow between the administration, teachers, students and parents.
Member Service Center Representative
Reliant Community Credit Union
09.2009 - 06.2012
- Accepted calls from service members to assist with account questions and maintenance.
- Informed and assisted members with value added services provided by the credit union such as lines of credit, investments, auto loans and mortgages.
- Performed teller line tasks including Deposits, withdraws and other banking released inquiries.
- Maintained a balanced cash drawer daily, processing deposits and payments for in-branch customers, processed night drop deposits and all in branch paperwork.
Customer Service Manager
Wal-Mart
09.2005 - 09.2009
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained staff to deliver outstanding customer service
- Took ownership of customer issues and followed problems through to resolution.
Education
Word of Life Bible Institute
Pottersville, NY2005
Calvary Chapel Christian School
Farmington, NY2004
Skills
- Multiple Priorities Management
- Cash Drawer Reconciliation
- Customer confidentiality
- Accuracy
- 65 wpm Typing Speed
- Honest and Dependable
- Account Management
- Advanced problem solving
- Team Development
Certification
Civil Service Certificate - Ontario Country NY
Timeline
Senior Teller
ESL Federal Credit Union
08.2023 - Current
Administrative Assistant
Manchester-Shortsville CSD
09.2017 - 08.2023
Member Service Center Representative
Reliant Community Credit Union
09.2009 - 06.2012
Customer Service Manager
Wal-Mart
09.2005 - 09.2009
Word of Life Bible Institute
Calvary Chapel Christian School
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