Nicole Shanley
Huntersville,NC
Summary
Meticulous Enrollment Specialist with a comprehensive background in Curriculum & Instruction. Exceptional abilities in accurate recordkeeping and maintaining customer confidentiality. Outstanding evaluation, billing, and accounting expertise. Resourceful and innovative Instructional Designer with over 10 years of experience in education, e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Research Assistant
College of Computing and Informatics at UNC Charlotte
School Support
MobyMax
08.2021 - Current
- As a Customer Success Specialist, my role involves a variety of tasks such as building trust, transparency, and rapport with clients, nurturing long-term client relationships, and ensuring successful implementation of the software.
- To achieve this, I onboard new and existing clients, provide personalized guidance on software implementation through individual or group training sessions over Zoom, evaluate and act on client inquiries, needs, and challenges, and serve as the main point of contact for clients.
- I also collaborate and partner with IE's, CSM's, and the Customer Support team to build and maintain client retention and renewals, using CRMs like SalesForce and SalesLoft to drive our client experience and management.
- My top priority is to consistently exceed company-wide goals and expectations while engaging in professional development to enhance my knowledge of the Customer Success role. Overall, I strive to connect, partner, and grow with my clients to provide a dynamic, positive, and engaging experience.
- In this role, my ultimate goal is to ensure that my clients successfully implement the software and to provide them with friendly and knowledgeable service.
Exam Scorer
Pearson
01.2018 - Current
- Enhanced scoring accuracy by implementing standardized assessment guidelines and procedures.
- Promoted a culture of continuous improvement by proactively seeking ways to enhance work processes, tools, and resources utilized by fellow scorers.
- Collaborated with fellow scorers to ensure alignment in grading standards and practices.
- Fostered open communication among colleagues, leading to more effective collaboration within the scoring team.
Graduate Assistant
University of North Carolina at Charlotte
01.2020 - 01.2024
- Research Assistant in Software and Information Systems.
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations within academic departments.
- Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies.
- Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments and exams.
- Developed and managed organized, orderly student databases and tracking systems.
Teacher
Mountain Island Lake Academy
01.2016 - 08.2020
- Taught 3rd and 4th grade.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Master's in Education - Learning, Design And Technology
University of North Carolina At Charlotte
Charlotte, NC06.2025
Ph.D. - Curriculum & Instruction: Urban Elementary Education
University of North Carolina at Charlotte
Charlotte, NC12.2024
Post-Master's Certificate - University And College Teaching
University of North Carolina At Charlotte
Charlotte, NC06.2023
M.Ed. - Elementary Education
University of North Carolina at Charlotte
Charlotte, NC05.2018
B.S. - Elementary Education
Appalachian State University
Boone, NC05.2015
Skills
- Exceptional communication
- Documentation Management
- Customer service expertise
- Reporting and Analytics
Certification
- Elementary Education (0025) K-6 Teaching License, 2016
- English to Speakers of Other Languages (0110) K-12 Teaching License, 2018
Professionalreferences
- Dr. Bettie Ray Butler, College of Education, Department of Middle, Secondary, and K-12 Education, University of North Carolina at Charlotte, University City Blvd., Charlotte, NC, 704-687-7098, bettie.butler@uncc.edu
- Dr. Amy Good, College of Education, Department of Reading and Elementary Education, University of North Carolina at Charlotte, University City Blvd., Charlotte, NC, 704-687-8893, agood5@uncc.edu
- Dr. Erik Byker, College of Education, Department of Reading and Elementary Education, University of North Carolina at Charlotte, 704-687-8898, ebkyer@uncc.edu
- Dr. Maryann Mraz, College of Education, Department of Reading and Elementary Education, University of North Carolina at Charlotte, 704-687-8893, memraz@uncc.edu
Presentations
- High School Teachers Teaching Programming Online: Instructional Strategies Used and Challenges Faced, Martin, F., Shanley, N., Ahlgrim-Delzell, L., Hite, N., Perez-Quinones, M., Pugalee, D., RPP for CS, 2021
- Discussion of Challenges & Motivational factors in teaching, Shanley, N.E., UNC Charlotte: Designed and led discussion for Introduction to Secondary Education, 08/01/19
Publications
- Journal Article, Teaching Programming Online: Design, Facilitation and Assessment Strategies and Recommendations for High School Teachers, Shanley, N., Martin, F., Hite, N., Perez-Quinones, M., Ahlgrim-Delzell, L., Pugalee, D., Hart, E., 2022, Tech Trends, 66, 483-494
- Research Brief, Shallow Expectations on Educational Spaces: Fueling the Opportunity Myth, Shanley, N.E., 2019, The Urban Education Collaborative
Timeline
School Support
MobyMax
08.2021 - Current
Graduate Assistant
University of North Carolina at Charlotte
01.2020 - 01.2024
Exam Scorer
Pearson
01.2018 - Current
Teacher
Mountain Island Lake Academy
01.2016 - 08.2020
Research Assistant
College of Computing and Informatics at UNC Charlotte
Master's in Education - Learning, Design And Technology
University of North Carolina At Charlotte
Ph.D. - Curriculum & Instruction: Urban Elementary Education
University of North Carolina at Charlotte
Post-Master's Certificate - University And College Teaching
University of North Carolina At Charlotte
M.Ed. - Elementary Education
University of North Carolina at Charlotte
B.S. - Elementary Education
Appalachian State University
- Elementary Education (0025) K-6 Teaching License, 2016
- English to Speakers of Other Languages (0110) K-12 Teaching License, 2018
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