Nicole Sharp
Training Manager
Long Beach,CA
Summary
Versatile Unit Training Manager recognized for developing and carrying out training programs for over 30 military personnel. Successful in devising effective training programs and overseeing implementation. Strengths include conducting orientation sessions and monitoring training programs.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Unit Training Manager, NH-II, DAF
AFMC
Edwards, AFB, CA
11.2021 - Current
- Determined adequacy of existing courses and programs to meet training requirements and meet standards.
- Developed, delivered and evaluated education and training programs.
- Selected instructional design, methods and media.
- Developed objectives to meet academic, vocational and technical standards.
- Coordinated technical training and personal development classes for staff members.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Constant communication with Northrop Grumman to ensure Air Force Personnel was current on all training guidelines.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
Lead Education and Training Tech, NJ-II, DAF
AFMC
Edwards, AFB, CA
10.2017 - 11.2021
- Developed and executed performance management programs to increase employee engagement and productivity.
- Established and maintained quality control standards.
- Plan, Organize, implement, coordinate, and control services of the childcare program.
- Provided coaching and mentoring to employees.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.
- Prepare and maintain administrative and business reports and records of the childcare center.
- Use a wide range of teaching methods (stories, media, indoor or outdoor games, drawing etc.) to enhance the child’s abilities.
- Answers routine, non-technical requests for information regarding enrollment, child safety procedures, payments, attendance, and schedules.
- Remain in constant communication with parents and update them on the progress of their children
Target Child and Youth Program Assistant, DAF
AFMC
Edwards, AFB, CA
03.2015 - 10.2018
- Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Provided parents and guardians with written weekly progress reports for each child.
- Created safe, fun environment for children attending special programs at [Child Development Center] facility.
- Assisted supervisor by completing administrative and clerical tasks for program.
- Developed and implemented fun, educational activities for children of varying ages.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Knowledge of NAEYC Accreditation.
Reservation Agent Front Desk Clerk
Fort Mac Arthur INN
San Pedro, CA
04.2015 - 12.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained transaction security by verifying payment cards against identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Physical Therapy Aide
South Coast Physical Therapy
Long Beach, CA
08.2010 - 05.2011
- Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well mobility.
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
- Coordinated daily activities of patients to support them in their individual care programs.
- Recorded patient status in progress notes.
- Enforced safety procedures with all patients.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
Education
Bachelor of Science - Business Administration And Human Resources
Southern New Hampshire University
Hooksett, NH 02.2023 - Current
High School Diploma -
David Starr Jordan Senior High School
Long Beach, CA 09.2002 - 06.2005
Skills
Secret security clearance
Schedule Management
Training needs analysis
Leadership training
Training solutions development
FMLA knowledge
Excel
Microsoft Office
Certification
Principles of Instruction USAF
References
Available upon request.
Timeline
Bachelor of Science - Business Administration And Human Resources
Southern New Hampshire University
02.2023 - Current
Principles of Instruction USAF
09-2022
DAF-Operation and Security Awareness Training
09-2022
CPR Instructor
02-2022
Unit Training Manager, NH-II, DAF
AFMC
11.2021 - Current
Lead Education and Training Tech, NJ-II, DAF
AFMC
10.2017 - 11.2021
Reservation Agent Front Desk Clerk
Fort Mac Arthur INN
04.2015 - 12.2015
Target Child and Youth Program Assistant, DAF
AFMC
03.2015 - 10.2018
Physical Therapy Aide
South Coast Physical Therapy
08.2010 - 05.2011
High School Diploma -
David Starr Jordan Senior High School
09.2002 - 06.2005