Nicole Sharpe
Hohenwald,Tennessee
Summary
Well-rounded office manager possessing excellent clerical and team support abilities. Skilled in customer service and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager/ HR
The Glass Doctor
Columbia, TN
06.2018 - Current
- Analyzed trends in accounts receivable balances to identify potential problem areas or process improvements opportunities.
- Maintained accurate records of all accounts payable and receivable activity.
- Organized and maintained documents, files and records.
- Prepared journal entries to record various types of accounting transactions.
- Resolved customer billing inquiries promptly and accurately.
Supplement Supervisor
Biologix Center
Franklin, Tennessee
09.2021 - 10.2022
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Mix homeopathic supplements to suit each patient according to the doctors orders.
- Coached staff members to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Continuous Improvement Lead/Service Desk Supervisor
HCTec
Hohenwald, Tennessee
03.2019 - 08.2021
- Managed customer complaints and rectified issues to complete satisfaction.
- Improved operations by working with team members and customers to find workable solutions.
- Achieved mutual agreements and cleared up miscommunication's by working with all parties to reach win-win solutions.
- Created documentation and reports for client meetings.
- Implemented unique methods and methodologies, which helped reduce and resolve issues.
Equipment Technician
Cornerstone Health Systems
Hohenwald, TN
01.2017 - 03.2019
- Under moderate supervision, repair, calibrate, and maintain medical equipment, instrumentation, and support systems of moderate complexity used in healthcare delivery.
- Inspect, install, and perform inventory assessments and preventive maintenance of medical equipment.
- Short and long-distance
driving. - Performed troubleshooting duties to determine cause of equipment failures.
Billing/ Receptionist
Buffalo Valley Inc.
Hohenwald, TN
02.2013 - 01.2017
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Answered and directed incoming calls using multi-line telephone system.
- Logged all requests for medical records into spreadsheets.
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance, demographic and health information into software and confirmed records.
Team Lead
Tractor Supply
Hohenwald, TN
12.2013 - 02.2015
- Provided instructions and guidance to individuals to managed store layout in assigned areas.
- Supervised employees to ensure completion of duties.
- Responsible for inventory received, returned merchandise, with limited customer service responsibilities.
- Other duties as assigned to accomplish company goals.
Book Keeper Data Entry Clerk
IC Sparkling Floors
Honey Grove, TX
03.2006 - 12.2013
- Developed systems to account for financial transactions by establishing charts of accounts
- Using predefined bookkeeping policies and procedures.
- Maintained subsidiary accounts by verifying,
allocating, and posting transactions. - Balanced subsidiary accounts by reconciling entries.
- Proficient in Quick books
Education
Associate of Science - Criminal Justice
Columbia State Community College
Columbia, TN11.2011
Skills
- Analytical mastery
- Technical Support
- Customer service
- Quality Assurance
- Staff supervision
- Accounts Payable and Receivable
Certification
- HDI Certified Team Lead
- CPR Certification
Timeline
Supplement Supervisor
Biologix Center
09.2021 - 10.2022
Continuous Improvement Lead/Service Desk Supervisor
HCTec
03.2019 - 08.2021
Office Manager/ HR
The Glass Doctor
06.2018 - Current
Equipment Technician
Cornerstone Health Systems
01.2017 - 03.2019
Team Lead
Tractor Supply
12.2013 - 02.2015
Billing/ Receptionist
Buffalo Valley Inc.
02.2013 - 01.2017
Book Keeper Data Entry Clerk
IC Sparkling Floors
03.2006 - 12.2013
Associate of Science - Criminal Justice
Columbia State Community College
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