Nicole Shaw
West Haven,CT
Summary
Dynamic manager with a proven track record at Salty Tomato, excelling in customer service and team leadership. Enhanced customer satisfaction through effective dispute resolution and streamlined workflows, achieving significant performance improvements. Skilled in strategic planning and complex problem-solving, fostering a collaborative environment that drives success and engagement.
Overview
8
8
years of professional experience
Work History
Manager
Salty Tomato
03.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Private Dining Chef
Truluck's
09.2017 - 12.2018
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Customized meal plans for guests with dietary restrictions, ensuring welcoming and inclusive dining experience.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
Education
Associate of Science - Engineering
Gateway Community College
New Haven, CT01-2026
Bachelor of Arts - General Studies
Central Connecticut State University
New Britain, CT08-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Strategic planning
- Emergency response
Timeline
Manager
Salty Tomato
03.2019 - Current
Private Dining Chef
Truluck's
09.2017 - 12.2018
Associate of Science - Engineering
Gateway Community College
Bachelor of Arts - General Studies
Central Connecticut State University
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