Nicole Sheaner
Ozark,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Housekeeper
Home2 Suites By Hilton
Bellingham, WA
03.2015 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Crew Member
IMAX Theatre
Bellingham, WA
10.2013 - 03.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 15%
Cashier Team Lead
Kmart, Sears Holding
Bellingham, WA
08.2010 - 08.2013
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Helped customers complete purchases, locate items and join reward programs.
- Increased customer loyalty and retention.
Education
No Degree -
Mt.Baker High School
Deming, WA06.2003
Skills
- Multitasking and Prioritizing
- Verbal and Written Communication
- COVID-19 Safety Procedures
- Detail-Oriented
- Guest Service and Support
- Deep Cleaning Protocols
- Quality assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Housekeeper
Home2 Suites By Hilton
03.2015 - 08.2021
Crew Member
IMAX Theatre
10.2013 - 03.2015
Cashier Team Lead
Kmart, Sears Holding
08.2010 - 08.2013
No Degree -
Mt.Baker High School
Similar Profiles
Diandra EstévezDiandra Estévez
Sales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal StudiosSales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal Studios
MIGUEL F CARRASQUILLOMIGUEL F CARRASQUILLO
General Manager at Homewood Suites and Home2 Suites By Hilton Downtown NashvilleGeneral Manager at Homewood Suites and Home2 Suites By Hilton Downtown Nashville
Alison DahseAlison Dahse
Front Desk Agent at Home2 Suites by Hilton HotelFront Desk Agent at Home2 Suites by Hilton Hotel
Cynthia BrainardCynthia Brainard
Front Desk Agent at Home2 Suites By HiltonFront Desk Agent at Home2 Suites By Hilton
Skylar BoswellSkylar Boswell
Gutter Installer at Freedom SeamlessGutter Installer at Freedom Seamless