Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nicole Sheidler

Austin,TX

Summary

Detail-oriented and adaptable specialist with a versatile background in customer service and claims processing. Known for strong multitasking and attention to detail, ready to leverage expertise to enhance client experience and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Client Relations Specialist

Real Res
Fort Myers , FL
05.2025 - Current
  • Resolved client inquiries and issues promptly and effectively.
  • Coordinated communication between clients and internal teams for timely project updates.
  • Facilitated regular meetings with clients to clarify needs and expectations.
  • Maintained accurate client interaction records in CRM system.
  • Analyzed client feedback to improve service offerings and satisfaction levels.
  • Supported onboarding processes for new clients and partners, ensuring smooth transitions.
  • Cultivated positive client relationships through prompt responses to inquiries.

Claims Coordinator

Roto-Rooter Plumbing & Water Cleanup
Austin, TX
11.2024 - 05.2025
  • Facilitated claims process for property claims, keeping customers informed of insurance updates.
  • Collected payments from insurance and customers, ensuring timely processing of accounts.
  • Issued reminder letters to customers regarding delinquent accounts and property liens.
  • Achieved record collection of $350,000 in December 2024.
  • Managed accounts payable to ensure timely payments to vendors and utility providers.
  • Accounted for weekly bank statements, tracking all receipts and accruals accurately.
  • Prepared spreadsheets for outside labor related to excavations and contribute to profit and loss reports.
  • Input hours from time cards into AS400 system, optimizing payroll efficiency.

Service Advisor

Crash Champions
Austin, TX
02.2024 - 10.2024
  • Managed vehicle check-ins and assessed damage with customers for clarity.
    Interfaced with various insurance providers to confirm coverage details for claims.
    Supervised repair timelines, ensuring adherence to schedules and quality expectations.
    Worked alongside technicians to identify parts and repairs required for each vehicle.
    Executed pre- and post-repair scans utilizing OPUS scanners for thorough diagnostics.
    Completed quality assurance checks and test drove vehicles before handover.
    Organized customer records, including all debts owed and final repair documentation.
    Kept customers informed through each step of the repair process, enhancing transparency.

Customer Service Representative

Gerber Collision & Glass
Austin, TX
07.2022 - 01.2024
  • Scheduled estimate and repair appointments to optimize workflow efficiency.
  • Prepared customer files for vehicle pickup to ensure seamless service delivery.
  • Answered phone inquiries and managed essential emails for effective communication.
  • Verified deductible information to facilitate accurate billing processes.
  • Documented EFT payments from insurance companies for financial tracking.
  • Processed check and credit card payments to maintain accounts receivable accuracy.
  • Updated ARMS for enterprise rentals to enhance data management.
  • Contributed to parts department operations, supporting inventory management.

Claims Representative

AAA Auto Club of Southern California
Costa Mesa, CA
01.2022 - 07.2022
  • Performed comprehensive investigations leading to liability determinations on claims.
    Processed recorded statements while facilitating communication between claimants and carriers.
    Updated repair shops for status on estimated completion dates and parts availability.
    Drafted fault letters and sent essential correspondence to insured parties.
    Reviewed police reports, writing concise summaries for claims documentation.
    Handled attorney communications regarding letters of representation effectively.
    Ensured clarity in all written communications related to claims processing.
    Retained detailed records of interactions and investigations for reference.

Clerk/CSR

Stater Bros Markets Inc.
Rancho Cucamonga, CA
05.2018 - 01.2022
  • Supervised front end clerks to ensure compliance with break and lunch schedules.
  • Maintained cleanliness and organization of front end area to enhance customer experience.

Hair Stylist/Key Holder

Fantastic Sams
Rancho Cucamonga, CA
11.2017 - 03.2018
  • Supervised employees to ensure efficient salon operations.
    Scheduled appointments to optimize client service flow.
    Counted out register for opening and closing shifts accurately.
    Maintained salon cleanliness to meet state board standards.
    Styled and cut hair according to client preferences.
    Answered phones and managed receptionist duties professionally.
    Educated clients on products and facilitated sales effectively.
    Ensured each client felt valued and appreciated during visits.

Front and Back Office Clerical

ACT Family Counseling Services
Ontario, CA
08.2017 - 11.2017
  • Manage patient scheduling, answering phones, processing patient files for therapists and billing for Kaiser/IEHP/Blue Shield/United, Obtaining co pays and deductible information from providers, faxing patient progress notes to kaiser, filing and sorting explanation of payments from insurance providers, keeping office tidy.

Eyelash Technician/Trainer

Amazing Lash Studio
Eastvale, CA
08.2016 - 08.2017
  • Supervised employee schedules and maintained high standards of productivity at 90% or above.
  • Trained new and existing employees on ALS technique to enhance lash application skills.
  • Achieved product sales exceeding 85% through effective recommendations and support for stylists.
  • Conducted interviews for potential hires in absence of management to ensure staffing needs.
  • Managed product inventory to maintain adequate stock levels for operations.
  • Ensured cleanliness of studio, including sweeping, mopping, and maintaining equipment to state board standards.
  • Provided exceptional customer service by proactively addressing issues and concerns.

Education

Cosmetology License - Cosmetology

Marinello Schools of Beauty
Los Angeles, CA
06.2012

High school diploma - General Studies

South High School
Torrance, CA

Skills

  • Client consultation and appointment scheduling
  • Team leadership and multithreading communication
  • Data entry and claims processing
  • Accounts payable and invoice processing
  • Payment processing and billing management
  • Financial reporting and expense reporting
  • Record keeping and document organization
  • Inventory management and vendor engagement
  • Email and calendar management
  • Problem solving and file management

Certification

  • I-CAR Certification
  • Driver's License
  • Cosmetology

References

References available upon request.

Timeline

Client Relations Specialist

Real Res
05.2025 - Current

Claims Coordinator

Roto-Rooter Plumbing & Water Cleanup
11.2024 - 05.2025

Service Advisor

Crash Champions
02.2024 - 10.2024

Customer Service Representative

Gerber Collision & Glass
07.2022 - 01.2024

Claims Representative

AAA Auto Club of Southern California
01.2022 - 07.2022

Clerk/CSR

Stater Bros Markets Inc.
05.2018 - 01.2022

Hair Stylist/Key Holder

Fantastic Sams
11.2017 - 03.2018

Front and Back Office Clerical

ACT Family Counseling Services
08.2017 - 11.2017

Eyelash Technician/Trainer

Amazing Lash Studio
08.2016 - 08.2017

Cosmetology License - Cosmetology

Marinello Schools of Beauty

High school diploma - General Studies

South High School

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