NICOLE SHIMMEL
Alexandria,LA
Summary
Reliable Facility Manager with a proven track record at Home 2 Suites by Hilton. Excelling in leadership and asset management.
Hardworking and passionate job seeker with strong organizational skills and great time management. Eager to secure entry-level leadership position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Facility Manager
Home 2 Suites by Hilton
10.2020 - Current
- Analyzed guest feedback to identify areas for service enhancement and implement corrective actions.
- Managed daily operations to ensure efficient workflow and team productivity.
- Coordinated renovation projects for enhanced operational efficiency, overseeing contractor work to ensure timely completion.
- Facilitated regular team meetings to align on goals and performance.
- Managed facility operations, ensuring compliance with safety regulations and maintenance protocols.
- Coordinated vendor relationships to optimize service delivery and cost efficiency.
- Implemented preventive maintenance programs, enhancing equipment reliability and minimizing downtime.
- Oversaw facility budgets.
- Supervised staff of 15 in day-to-day activities.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Streamlined daily operations to enhance workflow efficiency and productivity.
- Evaluated team performance to identify training needs and development opportunities.
- Led daily team meetings to address challenges, share updates, and foster collaboration.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Established clear expectations for team members, and a positive work environment through open communication and accountability.
- Oversaw facility operations, ensuring compliance with safety and health regulations.
- Implemented maintenance programs to enhance building functionality and guest satisfaction.
- Managed vendor relationships, negotiating contracts to optimize service delivery.
Salon Leader
Hair Cuttery Salon
09.2010 - 11.2019
- Led team in delivering exceptional customer service and maintaining salon standards.
- Developed training programs to enhance staff skills and improve service quality.
- Monitored operations to ensure compliance with health and safety regulations.
- Coordinated scheduling for staff to maximize efficiency during peak hours.
- Created positive work environment
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Handled customer complaints tactfully, delivering resolutions that fostered trust in the salon''s commitment to excellent service.
Hair Stylist
Hair Cuttery Salon
09.2006 - 10.2010
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Streamlined appointment scheduling processes for improved customer experience and increased booking rates.
- Encouraged word-of-mouth marketing from satisfied clients, driving business growth.
- Handled customer complaints tactfully, delivering resolutions
- Delivered personalized haircuts and styling services tailored to client preferences.
- Implemented new techniques in color application and treatments for enhanced client satisfaction.
- Trained junior stylists in advanced styling methods and customer service best practices.
- Developed strong client relationships through effective communication and follow-up consultations.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
Cosmetology License -
School Of Cosmetology
Palm Bay, FL09-2006
High School Diploma -
Liberty High
Palm Bay, FL01-2004
Skills
- Leadership and supervision
- Planning and scheduling
- Time Management
- Asset management
- Building maintenance
Timeline
Facility Manager
Home 2 Suites by Hilton
10.2020 - Current
Salon Leader
Hair Cuttery Salon
09.2010 - 11.2019
Hair Stylist
Hair Cuttery Salon
09.2006 - 10.2010
Cosmetology License -
School Of Cosmetology
High School Diploma -
Liberty High
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