Nicole Shinn

• As a Data Entry II Technician I got experience in Frame Works.
• Entered prescription data into electronic health record systems accurately and efficiently.
• Verified patient information to ensure compliance with pharmacy regulations and policies.
• Maintained organized records of prescriptions and inventory for seamless operations.
• Assisted in processing medication orders, ensuring timely fulfillment for patients.
• Collaborated with pharmacists to resolve discrepancies in prescription data promptly.
• Adapted quickly to changes in software systems, enhancing overall data entry efficiency.
• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Created and maintained data entry logs to track data entry activities.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

As Lead Technician at Heritage Partners Pharmacy I excelled at QS1 Prime Care, Medicine-On-Time, and Parata.

• Managed medication inventory to ensure availability and compliance with regulatory standards.
• Collaborated with pharmacists to verify prescriptions for accuracy and safety prior to dispensing.
• Trained and mentored junior pharmacy technicians on best practices and operational procedures.
• Implemented workflow improvements to enhance efficiency in medication preparation and delivery processes.
• Conducted patient consultations, providing medication information and addressing inquiries effectively.
• Monitored prescription records for potential drug interactions, ensuring patient safety at all times.
• Oversaw daily operations, coordinating team efforts to meet customer service expectations consistently.
• Streamlined administrative tasks using pharmacy management software, improving documentation accuracy and retrieval speed.
• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Collected co-payments or full payments from customers.
• Counted, measured, and compounded medications following standard procedures.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated directly with doctors offices via telephone, fax and email.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Reviewed and verified customer information and insurance provider information.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
• Performed regular audits to maintain compliance with state regulations and company policies.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
• Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
• Coordinated verification and filling of more than 150 daily prescriptions in high-volume LTC pharmacy environment.
• Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
• Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
• Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
• Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Ensured medication safety with thorough verification of prescription orders and drug interactions.
• Supported pharmacists in compounding custom medications according to individual patient needs.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Counted and labeled prescriptions with correct item and quantity.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Developed and implemented improvements to pharmacy organization system.
• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Led team in implementing operational efficiencies within pharmacy workflow
• Mentored staff on best practices for patient care and medication management
• Streamlined inventory management processes to reduce waste and improve accuracy
• Coordinated training programs for new employees to enhance service delivery
• Oversaw compliance with regulatory standards and quality assurance protocols
• Developed standard operating procedures to optimize pharmacy operations
• Analyzed performance metrics to identify areas for process improvement
• Fostered collaborative environment that promoted teamwork and employee engagement
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched quality assurance practices for each phase of development
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Managed senior-level personnel working in marketing and sales capacities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• As Supervisor or Lead Technician I did much the same as I did at Heritage Partners Pharmacy. Even used the same programs QS1 Prime Care, Medicine-On-Time, and Parata