Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Shook

Omaha,NE

Summary

Surgery Scheduler at MPC Physicians Clinic Vascular with expertise in schedule coordination and HIPAA compliance. Enhanced patient experience through effective communication and streamlined insurance verification processes, resulting in improved operational efficiency. Proven ability to train and support teams, ensuring high-quality patient care and satisfaction.

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

24
24
years of professional experience

Work History

Surgery Scheduler

MPC Physicians Clinic Vascular
08.2012 - Current
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
  • Checked patients in and out and collected payments.
  • Coordinated with facilities to set up surgeries
  • Streamlined insurance verification processes, ensuring all procedures were approved and properly documented.
  • Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered phone calls and messages for physician, scheduling appointments, and handling patient inquiries.
  • Performed various administrative tasks by filing, copying and faxing documents.

Ophthalmic Assistant

First Eye Associates
02.2001 - 08.2012
  • Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
  • Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
  • Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
  • Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
  • Checked patient vision, field, fundus, and other aspects for ophthalmologist.
  • Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
  • Reduced errors in patient care by consistently following established protocols for administering eye drops, and other medications.
  • Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
  • Enhanced clinic efficiency by maintaining clean and organized examination rooms, ensuring proper equipment functionality.
  • Obtained and recorded patient medical history and past ocular history.
  • Regularly attended industry conferences and workshops to stay informed about new developments in eye care technology and best practices for providing excellent patient care.
  • Administered ophthalmic drops and ointments, focusing on patient comfort.
  • Noted present complaints, medications and vital statistics like blood pressure and pulse rate.
  • Assisted in the development of educational materials for patients regarding eye care, helping them understand how to maintain optimal ocular health effectively.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Measured and recorded visual acuity and color vision testing.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.

Education

High School Diploma -

Millard North High School
Omaha, NE

Skills

  • Schedule coordination
  • HIPAA compliance
  • Obtaining authorizations
  • Teamwork orientation
  • Insurance verification
  • Checking in patients
  • Office administration
  • Software familiarity
  • Data entry proficiency
  • Scheduling tests and procedures
  • Medical terminology
  • Customer service
  • Electronic recordkeeping

Timeline

Surgery Scheduler

MPC Physicians Clinic Vascular
08.2012 - Current

Ophthalmic Assistant

First Eye Associates
02.2001 - 08.2012

High School Diploma -

Millard North High School

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