Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Shuler

Thornton,AR

Summary

Customer Service Representative with proven ability to enhance customer loyalty through professionalism and efficiency. Skilled in resolving issues promptly to minimize dissatisfaction and drive satisfaction rates. Committed to contributing to overall company success through exceptional service delivery. Persistent Door-to-Door Sales Representative with experience in direct customer engagement, product promotion, and sales. Strengths include persuasive negotiation skills, ability to build rapport quickly and adaptability to different customer personalities. Previous roles have demonstrated significant impact on revenue growth through strategic sales techniques and consistent client follow-up. Successfully assessing needs and presenting solutions. Proven track record of exceeding sales goals and quotas. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Door-to-Door Sales Representative

Windstream
Thornton, AR
05.2022 - 08.2025
  • Engaged potential customers through door-to-door visits and informative discussions.
  • Demonstrated product features and benefits to interested clients, enhancing understanding.
  • Managed customer inquiries, resolving issues swiftly and professionally.
  • Cultivated rapport with residents to build trust and drive purchases.
  • Collaborated with team members to devise effective sales strategies.
  • Provided insights on customer preferences to refine product offerings.
  • Attended training sessions to bolster sales skills and deepen product knowledge.

Customer Sales Support Representative

Sykes, Malvern
Malvern, Arkansas
07.2018 - 01.2022
  • Processed customer orders using CRM systems, ensuring accuracy in records management.
  • Assisted customers in product selection based on needs and preferences.
  • Maintained detailed records of customer interactions and transactions.
  • Resolved customer queries promptly, enhancing satisfaction levels.
  • Developed strong relationships with customers through effective communication.
  • Attended trade shows to represent organization's products and services.
  • De-escalated irate customers using communication skills and sales expertise.
  • Followed up with sales teams to coordinate resolutions for complex issues.

Assisant Manger/Head Cashier

Bailey's
Fordyce, AR
05.2012 - 10.2016

Implemented processes and systems to elevate customer service satisfaction.

  • Fostered empathetic client relationships, consistently surpassing sales goals.
  • Resolved complaints swiftly, guaranteeing positive customer experiences.
  • Managed daily operations to enhance store efficiency.
  • Tracked stock levels and ordered supplies to support inventory management.
  • Trained new employees on company policies and responsibilities.
  • Executed visual merchandising strategies to improve product presentation.
  • Ensured compliance with safety regulations and company policies.

Education

High School Diploma - Customer Service

Camden Fairview High School
2009

Skills

  • Organizational skills
  • Customer engagement
  • Sales proficiency
  • Product knowledge
  • Relationship management
  • Sales strategy
  • Issue resolution
  • Effective communication
  • Training and development
  • Goal orientation
  • Cold calling
  • Time management
  • Rapport building
  • Objection handling
  • Closing techniques
  • Customer service expertise
  • Telecommunication proficiency
  • Energetic work attitude
  • Multitasking abilities
  • Program support
  • High service standards
  • Troubleshooting skills
  • Conflict resolution
  • Credit applications processing
  • Follow-up strategies
  • Lead prospecting and generation
  • Sales planning and documentation
  • Customer education and promotion

Timeline

Door-to-Door Sales Representative

Windstream
05.2022 - 08.2025

Customer Sales Support Representative

Sykes, Malvern
07.2018 - 01.2022

Assisant Manger/Head Cashier

Bailey's
05.2012 - 10.2016

High School Diploma - Customer Service

Camden Fairview High School
Nicole Shuler
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