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NICOLE SHULTERS
HOHENWALD,TN
Summary
Experienced in office management and administration with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable and ethical support specialist and leader seamlessly integrating advanced organizational, technical, and business skills. Collaborates effectively with cross-functional teams, committed to ensuring operational and service excellence throughout all aspects of work.
Overview
13
13
years of professional experience
Work History
Office Manager
Taz Excavating
03.2019 - Current
- Served as first point of contact, fielded and managed 20 + phone calls, greeted visitors, and responded to customers and vendors inquires
- Performed wide range of office duties, such as updated and managing schedules, composed correspondence, and kept Account Receivables and Payable up to date
- Set up all office accounts, working with Quick Books
- Created all spread sheets for job breakdowns with Excel
- Began with the company as part time Front Office Help
- Promoted to full-time Office Manager, for accounting, computer, customer service and organizational skills.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Scheduling Coordinator
C&N Home Services Inc
02.2012 - 01.2019
- Daily recording keeping of ongoing projects
- By taking projects from the white board/file folder to a computer database, monitor the job status, to prioritize the Install Technician schedule to ensure deadlines were met
- Boosting customer satisfaction by 30% in one year
- Function as an internal liaison between estimating, sales, order processing and field management to retrieve critical information pertinent to accurate and timely delivery of job
- Requires constant following up with all departments.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Education
Associate of Applied Science - Accounting And Business Management
WEBSTER BUSINESS COLLEGE
New Port Richey, FL12.1993
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Billing
- Scheduling and calendar management
- Bookkeeping
- Account Reconciliation
- Relationship Building
- Scheduling Coordination
References
- Scott Higgins, 308 Cabin Rd, Hohenwald, TN, 38462, 931-628-7868
- Connie Sharp, Hohenwald, TN, 38462, 931-628-1953, Personal
Software
Excel
Quick Books
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteLanguages
English
Native or Bilingual
Interests
Research
History
Investigation
Timeline
Office Manager
Taz Excavating
03.2019 - Current
Scheduling Coordinator
C&N Home Services Inc
02.2012 - 01.2019
Associate of Applied Science - Accounting And Business Management
WEBSTER BUSINESS COLLEGE
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