Nicole Shumway
Albany,NY
Summary
Energetic professional dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
6
6
years of professional experience
Work History
Patient Care Associate
Albany Medical Center
Albany, NY
07.2021 - Current
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean, safe and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Registered Medical Assistant
Community Care Physicians General Surgery
Latham, NY
03.2016 - 10.2020
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Associate of Applied Science - Massage Therapy
Mildred Elley
Albany, NY12.2020
Certificate Medical Assisting - Medical Assisting
Brandford Hall Career Institute
Albany, NY04.2016
High School Diploma -
South Colonie Central High School
Albany, NY06.2012
Skills
- Sterilizing Equipment Use
- Progress Documentation
- Behavior Redirection
- Social Perceptiveness
- Nutrition and Diet
- Fluid Measurement
- Patient Health Information Privacy
- Vital Signs Measurement
- Activities of Daily Living (ADL) Support
- Medical Equipment Transport
- Patient Transport
- Linens Management
- Output Monitoring and Reporting
- Equipment Disinfection and Sterilization
- Feeding Assistance
- Linen Changing
- Patient Lifting
- Surgical Preparation
- Emotional and Social Support
- Electronic Recordkeeping
- Monitoring Tools
- Height and Weight Measurement
- Basic Life Support
- Universal Precautions
Accomplishments
- Developed improved tracking and assessment system to increase patient care standards.
- Increased quality of care by developing new tracking and assessment methods.
- Managed caseload up to 20 patients each month.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
Timeline
Patient Care Associate
Albany Medical Center
07.2021 - Current
Registered Medical Assistant
Community Care Physicians General Surgery
03.2016 - 10.2020
Associate of Applied Science - Massage Therapy
Mildred Elley
Certificate Medical Assisting - Medical Assisting
Brandford Hall Career Institute
High School Diploma -
South Colonie Central High School
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