Nicole Bessette
Wentzville,Missouri
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
27
27
years of professional experience
Work History
Banking Specialist III
First Bank
Wentzville, Missouri
09.2024 - Current
- Provided customer service and support to clients regarding banking products and services.
- Performed risk assessments on customers to ensure compliance with anti-money laundering regulations.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Monitored and reported suspicious activities to comply with anti-money laundering regulations.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Balanced daily cash deposits and vault inventory with zero error rate.
Owner/Operator
Beez Softwash
05.2023 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Operated with safety and skill to avoid accidents and delays.
- Interacted well with customers to build connections and nurture relationships.
Loan Servicing Specialist
First Community Credit Union
08.2022 - 09.2024
- Enhanced customer satisfaction through timely resolution of loan servicing issues.
- Conducted thorough reviews of loan applications, ensuring accuracy and compliance with company policies.
- Maintained detailed records of borrower interactions for audit purposes, ensuring full regulatory compliance at all times.
- Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
Table Games Dealer
Hollywood Casino
05.1998 - 08.2022
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Supported promotional events by encouraging player participation in special promotions and tournaments.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Education
High School Diploma -
Hazelwood West High School
Hazelwood, MO05.1995
Skills
- Sales Negotiation
- Operations Management
- Relationship Management
- Problem Solving
- Adaptability and Flexibility
- Networking Abilities
- Customer Service
- Time Management
- Organizational Skills
- Cash balancing
- Account monitoring
- Anti-money laundering
References
References available upon request.
Timeline
Banking Specialist III
First Bank
09.2024 - Current
Owner/Operator
Beez Softwash
05.2023 - Current
Loan Servicing Specialist
First Community Credit Union
08.2022 - 09.2024
Table Games Dealer
Hollywood Casino
05.1998 - 08.2022
High School Diploma -
Hazelwood West High School
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