NICOLE SILLS-THOMAS
Waynesboro,US
Summary
Capable of quickly adapting to the changing needs of fast-paced, growing businesses and organizations, my background gives me solid skills in customer service, team management and quality control. I am computer proficient and adapt well in new environments. My strong customer service and sales background gives me the leadership skills to make a strong contribution to any department goals.
Overview
20
20
years of professional experience
Work History
Independent Insurance Agent
Senior Life Insurance Company
Waynesboro, GA
04.2024 - Current
- Actively marketed various types of insurance products to potential new customers.
- Explained complex insurance policies in a simple and understandable manner for clients.
- Provided personalized service to customers to determine their specific insurance needs.
- Provided ongoing support for existing customers through phone calls or emails.
- Utilized various software programs such as Microsoft Office Suite for generating reports or maintaining records.
Dasher
Door Dash
Waynesboro, GA
03.2023 - Current
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Provided friendly customer service while interacting with customers during deliveries.
- Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
- Adhered to company policies and procedures when delivering food orders.
- Utilized GPS navigation tools for efficient route planning between multiple deliveries.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
DSD Receiving Clerk
KJ's Supermarket
Waynesboro, GA
01.2023 - 08.2023
- Was in charge of receiving incoming stock and delivering it to designated locations
- Ensured that products were delivered on time in order to provide exceptional customer service
- Used lift and hand trucks to transport shipment materials to and from designated areas
- Worked with vendors to resolve damaged shipments and item shortages, ensuring that the company's interests and financial targets were protected
- Kept track of my progress and any product issues
- Was in charge of warehouse improvement initiatives in order to improve operational efficiency
- Received incoming shipments, compared the contents to associated records, and forwarded them to the appropriate department.
Standardized Patient
Educational Commission for Foreign Medical Graduates
Philadelphia, PA
12.2016 - 07.2020
- Maintained the confidentiality of Doctor/student data and conditions at all times to protect testing information
- Standardized Patients are trained to portray real patients with medical problems
- Responsible to record the events of the doctor patient encounter on a checklist and evaluate the examinees on their interpersonal skills and their proficiency in spoken English.
Pharmacy Technician
Goodheart Pharmacy
Philadelphia, PA
03.2016 - 12.2016
- Created and updated patient profiles to include current information such as medications and insurance information in [System]
- Restocked pharmacy shelves with current merchandise to ensure that peripheral sales remained consistent
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors
- Dispensed medications to patients according to the pharmacist's orders
- Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients
- Ordered medicines on a daily basis to ensure that demands and needs were met
- Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision
- Answered incoming calls and provided answers to customers and healthcare providers' questions
- Counted, measured and compounded medications following standard procedures
- Assisted the pharmacist by filling prescriptions for customers on a daily basis and answering patient questions about prescriptions and medication issues.
District Manager
Fashion Cuisine LLC
Plainfield, NJ
12.2004 - 06.2006
- Had weekly meetings with the Owner to figure out how to get around sales roadblocks
- Was in charge of recruiting, hiring, training, supervising, scheduling, and motivating
- By hosting product-focused events, I was able to attract new customers and strengthen existing ones
- Hired contractors and trained them on distribution procedures, routes, and logistics
- Promoted establishment features by hosting local events to attract new customers
- Developed a number of selling and merchandising programs that had an impact on the bottom line.
Education
Diploma - Pharmacy Technology
Lincoln Technician
Philadelphia, PA06-2016
Bachelor of Arts - Business Management
University of Delaware
Newark, DETimeline
Independent Insurance Agent
Senior Life Insurance Company
04.2024 - Current
Dasher
Door Dash
03.2023 - Current
DSD Receiving Clerk
KJ's Supermarket
01.2023 - 08.2023
Standardized Patient
Educational Commission for Foreign Medical Graduates
12.2016 - 07.2020
Pharmacy Technician
Goodheart Pharmacy
03.2016 - 12.2016
District Manager
Fashion Cuisine LLC
12.2004 - 06.2006
Diploma - Pharmacy Technology
Lincoln Technician
Bachelor of Arts - Business Management
University of Delaware
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