Hi, I’m
Nicole Silva
Micro Pigmentation Artist
Lantana, FL,United States
Summary
Motivated individual with strong work ethic. Strong organizational and team collaboration skills with experience in improving processes. Willing to take on any task to help team or business. Reliable and dedicated individual with hardworking and resourceful approach.
Overview
4
years of professional experience
58
years of post-secondary education
3
Languages
2
Certificates
Work History
Legal Seafood's
Hostess
10.2023 - 01.2024
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used Open Table
- Managed over 60 calls & reservations per day.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
Personal Business
Babysitter
02.2020 - 12.2023
Job overview
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Assisted children with homework assignments and special projects across different subjects.
- Communicated with parents regarding children's progress and development, raising any issues.
Jhellen House Of Beauty
Spa Receptionist
03.2023 - 09.2023
Job overview
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Handled payments and processed credit card transactions.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Communicated with spa team members if clients canceled or changed appointment times.
- Listened closely to customer complaints and responded appropriately to issues.
Alma Gaucha
Hostess
01.2023 - 08.2023
Job overview
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used app Open Table
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Relayed guest comments or suggestions to manager on duty for further action.
- Completed daily side work and opening and closing duties without fail.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Curry College
Gym Attendant
09.2022 - 12.2022
Job overview
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Cleaned, emptied and maintained lockers and storage cubbies.
- Responded to all customer inquiries thoroughly and professionally.
- Followed established protocols for door and entry security.
The Weston Golf Club
Driving Range Attendant
05.2022 - 09.2022
Job overview
- Greet and welcome all members and guests upon arrival to golf club. Assist members with golf bag handling, storage and set-up on golf carts.
- Clean, Setup and organize practice areas daily (driving range, tees, chipping green, putting green and ball room).
- Work closely with Assistant Golf Staff and other departments. Foster environment of teamwork.
- Always conduct oneself in professional manner and maintain professional image. Present for work daily in proper, clean uniform, with approved, safe footwear. Take pride in personal appearance daily.
- Know and Adhere to all Club and Golf Department related policies and procedures.
- Exemplify highest standards of professionalism, honesty, integrity, and general conduct.
Dunkin' Donuts
Barista
04.2020 - 09.2022
Job overview
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Complied with standards for merchandising, stocking and storing product.
- Used POS systems
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Updated specials board display to boost sales.
- Prioritized drink requests while managing interruptions.
California Pizza Kitchen
Hostess/ Busser
10.2020 - 05.2021
Job overview
- Took reservations/Wait times by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new staff in bussing and cleaning procedures.
Kumon Learning Center
Grader
10.2019 - 01.2020
Job overview
- Grading of student classwork, homework, and corrections and organizing of Student worksheets
- Ensuring Student classwork is completed and corrected to 100%
- Assessing oral reading ability with reading students and providing necessary feedback
- Provide assistance/guidance to students, as needed, adhering to Kumon Method standards and center procedures
- Provide Instructor with written or verbal feedback, as needed, based on student observations and/or student performance on worksheets
- Work with other grading assistants to create balanced workload to ensure grading is completed before end of class
Education
Jhellen AcademyWellesley, MA
Master of Arts from Permanent Cosmetics And Tattooing
Feb 2023 - 09.2023
Curry CollegeMilton, MA
Some College (No Degree) from Communication Studies
08.2022 - 12.2022
Ashland High SchoolAshland, MA
High School Diploma
09.2018 - 06.2022
Skills
Hospitality fine dining service expertise
POS systems expert
Money handling abilities
Microsoft Office Suite
Office administration
Professional demeanor
Timeline
Hostess
Legal Seafood's
10.2023 - 01.2024
Spa Receptionist
Jhellen House Of Beauty
03.2023 - 09.2023
CPR
02-2023
Bloodborne Pathogens Training
02-2023
Hostess
Alma Gaucha
01.2023 - 08.2023
Gym Attendant
Curry College
09.2022 - 12.2022
Curry College
Some College (No Degree) from Communication Studies
08.2022 - 12.2022
Driving Range Attendant
The Weston Golf Club
05.2022 - 09.2022
Hostess/ Busser
California Pizza Kitchen
10.2020 - 05.2021
Barista
Dunkin' Donuts
04.2020 - 09.2022
Babysitter
Personal Business
02.2020 - 12.2023
Grader
Kumon Learning Center
10.2019 - 01.2020
Ashland High School
High School Diploma
09.2018 - 06.2022
Jhellen Academy
Master of Arts from Permanent Cosmetics And Tattooing
Feb 2023 - 09.2023
Certification
CPR