Nicole Silva
Summary
Results-driven marketing specialist with hands-on experience in social media management, customer engagement, and data-driven campaign strategy. Proven track record of optimizing brand presence across platforms, driving targeted engagement, and implementing strategic content calendars. Strong communication skills and a creative approach to solving customer problems while enhancing business outcomes. Adept at using marketing insights to deliver measurable results, with expertise in content creation, project management, and team collaboration. Fluent in both English and Spanish, offering a bilingual advantage for diverse audiences. Seeking to leverage skills in digital marketing and customer relations to drive growth for innovative brands.
Overview
6
6
years of professional experience
Work History
Multimedia and Projection Volunteer
TDV Church
01.2021 - Current
- Analyzed media engagement
- Planned and adhered to content calendars and made scheduled posts.
- Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
- Installed and connected microphones, amplifiers, and lights to enhance projections.
- Monitored operations to assess adherence to standards for sound and image projection quality.
- Set up and adjusted picture projectors and screens to achieve proper size, illumination and focus of images.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with special events and programs.
Social Media Specialist
Aramouni Media Agency
06.2024 - 09.2024
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers..
- Developed monthly content calendars outlining post topics, images, and captions in advance for streamlined scheduling processes.
- Increased customer engagement through social media.
Customer Service Representative
G&J Painting
03.2019 - 05.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Developed and updated databases to handle customer data.
Education
BBA - Marketing
Florida Atlantic University
Boca Raton, Florida12.2024
Associate of Arts - Marketing
Palm Beach State College
Boca Raton, FL05.2022
Skills
- De-escalation Techniques
- Data Entry and Maintenance
- Creative Problem Solving
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Upselling Products and Services
- Team-Oriented and Cooperative
- Excellent people skills
- Exceptional customer service
- Multi-tasking strength
- Project Oversight
- Fundraising Events
- Event Planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Social Media Specialist
Aramouni Media Agency
06.2024 - 09.2024
Multimedia and Projection Volunteer
TDV Church
01.2021 - Current
Customer Service Representative
G&J Painting
03.2019 - 05.2024
BBA - Marketing
Florida Atlantic University
Associate of Arts - Marketing
Palm Beach State College
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