Nicole Silvera

Highly motivated and customer-focused professional with extensive experience in customer service, hospitality, and eCommerce. Demonstrated skills in problem-solving, multitasking, and conflict resolution have led to streamlined operations, improved customer experiences, and increased business growth. With a background as an entrepreneur managing multiple businesses, possesses strong leadership abilities, adaptability, and a results-driven mindset that make an ideal candidate for any customer service or management role.

• Customer Service Excellence Certification – Knowledgeable in delivering great customer experiences, handling complaints, and ensuring customer satisfaction.
• CRM Software Training Certification – Familiar with managing customer data, responding to inquiries, and maintaining organized records.
• Microsoft Office Suite (Excel, Word, Outlook) – Comfortable using Microsoft tools for organizing documents, emails, and basic data entry.
• Point-of-Sale (POS) Systems & Cash Handling – Skilled in processing payments, managing transactions, and balancing registers.

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