Nicole Silvera
Pharaoh’s,
Buffalo
8
years of professional experience
Highly motivated and customer-focused professional with extensive experience in customer service, hospitality, and eCommerce. Demonstrated skills in problem-solving, multitasking, and conflict resolution have led to streamlined operations, improved customer experiences, and increased business growth. With a background as an entrepreneur managing multiple businesses, possesses strong leadership abilities, adaptability, and a results-driven mindset that make an ideal candidate for any customer service or management role.
Work History
Founder & Owner
2 Years 10 Months- Manage credit repair, business funding, and eCommerce operations
- Oversee Amazon & Walmart seller accounts and customer service
- Implement AI automation for marketing and client support
- Train and manage a team to ensure efficient business operations
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Bartender
4 Years 6 Months- Crafted custom cocktails and provided drink recommendations
- Managed high-volume drink orders efficiently
- Trained new bartenders on menu knowledge and service standards
- Maintained bar cleanliness, inventory, and stock replenishment
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
1 Year 5 Months- Delivered high-quality service in a fast-paced dining environment
- Assisted guests with orders and ensured a positive dining experience
- Resolved customer complaints professionally to maintain satisfaction
- Processed transactions accurately using the POS system
- Worked with team members to ensure smooth restaurant operations
- Upsold menu items to enhance customer experience and increase revenue
Bartender
1 Year 3 Months- Trained new bartenders and ensured high service standards
- Built strong relationships with regular customers to drive loyalty
- Resolved customer concerns promptly and professionally
- Monitored responsible alcohol service practices
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
3 Years 3 Months- Provided engaging and friendly service to guests
- Served a variety of alcoholic and non-alcoholic beverages
- Processed transactions and handled cash accurately
- Maintained bar cleanliness and organized stock levels
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
Education
Business Diploma - Business
- Dean's List,Fall 2024 & Spring2025
Nursing - Nursing Assistant
Skills
Strong communication skills (verbal & written)
Excellent customer service & conflict resolution
Experience in fast-paced
high-volume environments
Proficient in cash handling & inventory management
Skilled in POS systems & CRM software
Ability to multitask & work under pressure
Experience with eCommerce platforms
Strong leadership & teamwork skills
Let me know if you'd like any further edits!
Certifications And Technical Skills
- Customer Service Excellence Certification – Knowledgeable in delivering great customer experiences, handling complaints, and ensuring customer satisfaction.
- CRM Software Training Certification – Familiar with managing customer data, responding to inquiries, and maintaining organized records.
- Microsoft Office Suite (Excel, Word, Outlook) – Comfortable using Microsoft tools for organizing documents, emails, and basic data entry.
- Point-of-Sale (POS) Systems & Cash Handling – Skilled in processing payments, managing transactions, and balancing registers.
Let me know if this works for you or if you'd like any more refinements!
Timeline
Founder & Owner
Wealthy Tribe Enterprize
01.2024 - CurrentRead More
Server
TGI Fridays
06.2023 - 11.2024Read More
Bartender
Pharaoh’s,
05.2022 - CurrentRead More
Bartender
Pandora’s
01.2021 - 04.2022Read More
Bartender
Bar 520
09.2017 - 12.2020Read More
Bryant & Stratton College
Business Diploma from Business
Read More
Trocaire College
Nursing from Nursing Assistant
Read More