Nicole Simmons
Customer service associate
Dover,DE
Summary
Highly ambitious and responsible individual driven by the pursuit of challenging assignments and increased responsibilities that offer opportunities for growth and career advancement. Committed to achieving success, dedicated to completing tasks efficiently and effectively, going above and beyond to ensure successful completion. Meticulous attention to detail is a core aspect of work ethic, constantly striving for perfection in all endeavors.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Autism Delaware
03.2023 - Current
- Maintained clean, safe, and well-organized environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
Fulfillment Associate
Macy's
11.2021 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Retail Merchandiser
Macy's Center City
10.2015 - 07.2019
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Direct Care Worker
Reliance Home Health Care
05.2014 - 09.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Driver
EPI
11.2013 - 03.2014
- Driving rental cars from lot to lot at the Philadelphia Airport
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02-2023
Diploma - carpentry
Orleans Technical Institute Trade School
Philadelphia, Pa03.2002
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Client documentation
- Relationship building
- Goal setting
- Individualized support planning
- Customer service
- Teamwork and collaboration
- Data entry
- Microsoft outlook
Timeline
Direct Support Professional
Autism Delaware
03.2023 - Current
Fulfillment Associate
Macy's
11.2021 - 03.2024
Retail Merchandiser
Macy's Center City
10.2015 - 07.2019
Direct Care Worker
Reliance Home Health Care
05.2014 - 09.2015
Driver
EPI
11.2013 - 03.2014
High School Diploma -
Penn Foster Career School
Diploma - carpentry
Orleans Technical Institute Trade School
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