Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Nicole Simons

Haskell

Summary

Energetic Assistant Director of Admissions polished in advising incoming students on admissions procedures and implementing and evaluating policies to enhance effectiveness and efficiency of recruitment and admissions programs. Offering almost 4 years of experience planning and developing strategies for admissions of undergraduate students. Expertise in student recruitment and retention. Committed to helping students reach their educational goals.

Overview

15
15
years of professional experience

Work History

Assistant Director of Admissions

Lincoln Technical Institute
01.2024 - Current
  • Manage utilizing the company’s admissions procedure, display good customer service by making prompt and effective contacts with inquiries and screen unqualified candidates.
  • Assist the Director of Admissions to ensure that all admissions activity is documented in the school’s official tracking system and reported to the appropriate personnel. This includes but is not limited to training and observing Admission Representatives.
  • Evaluate and resolve student inquiries, issues, and problems, and ensure that appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies in compliance with policies, procedures, and legal requirements.
  • Provide information about the programs to all interested potential students, including entrance requirements, curricula and academic standards. Expected to set 5 (five) new first-time appointments per day.
  • Make 150 daily outbound calls to prospective students.
  • Develop and implement a plan for generating representative generated referrals (RGR) weekly from current and prospective students.
  • Report out admissions activity when needed in the absence of Director of Admissions
  • Assist the Director of Admissions in ensuring that all Admissions Representatives accurately complete the necessary forms including a daily report of activity.
  • Assist in the training and developing of Admissions Representatives and other admissions staff.
  • Employ ethical admission practices which meet all regulatory agency and Company standards.
  • Started 193 students in first year of role
  • Assist in managing campus Instagram page

Admissions Representative

Lincoln Technical Institute
12.2022 - 01.2024
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
  • Assisted in exceeding annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
  • Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
  • Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
  • Mentored newly hired staff members in their roles as Admissions Representatives, fostering a culture of professional growth and development within the department.
  • Informed prospective students of financial aid options available at our institution and provided guidance on the application process.
  • Contributed to a positive work environment within the admissions office through active collaboration with colleagues on various projects and initiatives.
  • · Responsible for managing and growing campus Instagram presence by developing and executing engaging content, managing social media platforms, and engaging with online communities.

Director of Sales and Marketing

CareOne at Wayne
04.2019 - 07.2020
  • Maintained full occupancy of general Assisted Living and Memory Care Unit and a wait list of 7 residents.
  • Planned, coordinated, and implemented monthly prospect and/or referral source activities and events.
  • Administrative rounds twice daily and interacted with residents to ensure resident satisfaction.
  • Always willingly helped out in all areas as needed to ensure smooth operations of the community.
  • Maintained an active database, initiated sales cales, and toured prospective residents and/or family.
  • Assessed clinical and financial appropriateness for community.
  • Completed all admission paperwork thoroughly and accurately
  • Produced a weekly sales forecast.


Director of Sales

CareOne at Morris Assisted Living
06.2018 - 04.2019
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Worked with Executive Director and Regional Director of Sales to develop and implement a 90 Day Rolling Sales Plan.
  • Produced a weekly sales forecast.
  • Responded to telephone inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents.
  • Accurately maintained Sherpa CRM database by collecting and entering information about new inquiries and recording consistent and appropriate follow up communications with inquiries.
  • Developed and maintained relationships with any and all potential referral sources, including physicians, homecare agencies, and conducted on-going visits.
  • Qualified prospective residents, effectively matching services to their needs thus maximizing move-in potential.
  • Made daily rounds and interacted with residents to ensure customer satisfaction.

Director of Admissions

CareOne SNF
12.2016 - 06.2018
  • Partnered with Director of Business Development in maintaining a strong network of referral sources and partners.
  • Conducted facility tours to prospective clients.
  • Assigned accommodations for new admissions related to nursing care needs, resident and resident's family preferences.
  • Ensured all admissions paperwork is completed thoroughly, accurately and on a timely basis.
  • Proactively responded to inquiries from hospital discharge planners, families, and other referral sources.
  • Managed a 112 build facility.

Support Center Analyst Level II

Athlantic & Pacific Tea Company
08.2010 - 01.2016
  • Managed escalated cases with professionalism and urgency, prioritizing critical issues effectively while balancing multiple priorities simultaneously.
  • Collaborated with cross-functional teams to address complex technical issues, resulting in faster problem resolution.
  • Enhanced monitoring capabilities by updating internal ticketing system resulting in better tracking of trends.
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Trained new Support Center Analysts on company policies, procedures, and software tools to ensure seamless onboarding experiences.
  • Provided telephone and in-person support to over 200 stores and their customers.
  • Identified and resolved software, hardware, and network issues.
  • Assisted in scale management and server upgrades.

Education

Medical Billing And Coding Diploma

Ultimate Medical Academy
Clearwater, FL
10-2013

Psychology

Marist College
Poughkeepsie, NY
05-2005

High School Diploma -

Northern Valley Regional High School
Old Tappan, NJ
06-2004

Skills

  • CRM software experience
  • Relationship development
  • Process improvement
  • Admissions oversight
  • Student counseling
  • Teamwork and collaboration
  • Problem-solving
  • Goal assessment
  • Time management
  • Excellent communication
  • Organizational skills
  • Relationship building

Awards

  • RGR Queen of the First Quarter (2025)
  • Rising Stars Award (2024)
  • High School Admissions Representative of the Year (2024)
  • Assistant Director of the 2nd Quarter (2024)
  • High School Representative of Quarter 1 (2024)
  • RGR Representative of Quarter 1 (2024)
  • President's Club (2023)
  • Team Leader of the Year (2023)
  • RGR Star Quarter 3 (2023)
  • Admissions Representative of Quarter 2 (2023)
  • Excellence in Service- Chief Executive Officer & President's 4th Quarter 2022

Timeline

Assistant Director of Admissions

Lincoln Technical Institute
01.2024 - Current

Admissions Representative

Lincoln Technical Institute
12.2022 - 01.2024

Director of Sales and Marketing

CareOne at Wayne
04.2019 - 07.2020

Director of Sales

CareOne at Morris Assisted Living
06.2018 - 04.2019

Director of Admissions

CareOne SNF
12.2016 - 06.2018

Support Center Analyst Level II

Athlantic & Pacific Tea Company
08.2010 - 01.2016

Medical Billing And Coding Diploma

Ultimate Medical Academy

Psychology

Marist College

High School Diploma -

Northern Valley Regional High School

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