Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Simpson

Lancaster,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at TownePlace Suites by Marriott. Skilled in customer engagement and social media management, adept at resolving conflicts and driving operational excellence. Increased service quality through effective management and training, leveraging product knowledge and interpersonal skills for impactful customer education.

Overview

12
12
years of professional experience

Work History

Ambassador

Strive Well Being / Metro
04.2022 - Current
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Assisted team with operational policies and procedures to drive services.
  • Served as organization ambassador at various charity events, promoting mission and values.
  • Resolved conflicts between staff members and community members in diplomatic manner.

Manager

TownePlace Suites by Marriott
03.2019 - 06.2022
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Shipping and Receiving Clerk

Johnstone Supply
01.2013 - 02.2014
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Reviewed order data to verify transactions and shipping dates.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Education

High School Diploma -

Highland High School
Palmdale, CA
06.1992

Skills

  • Customer Engagement
  • Social Media Management
  • Customer Education
  • Product Knowledge

Timeline

Ambassador

Strive Well Being / Metro
04.2022 - Current

Manager

TownePlace Suites by Marriott
03.2019 - 06.2022

Shipping and Receiving Clerk

Johnstone Supply
01.2013 - 02.2014

High School Diploma -

Highland High School
Nicole Simpson