Nicole Sinclair

This job had the responsibility of providing top support to Consolidated customers through technical support. There were often times sales opportunities as well. This is a call center job that requires data entry and basic troubleshooting skills. You worked closely with your Team Lead to reach a resolution.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Analyzed internet issues to identify troubleshooting methods needed for quick remediation.

This position relied heavily on customer service skills as you were responsible for communicating with consumers and making necessary adjustments to satisfy their needs. Guest advocates worked along side HR to make the company run as efficiently as possible.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Resolved concerns with products or services to help with retention and drive sales.
• Cashier roles included.

The Lead Closer is responsible for closing the restaurant at night. Taking orders in a time efficient manner as well as addressing the customers concerns is a big priority. Handling the money drops and cashing out customers is also something I do when I am opening and closing the store. I am also responsible for training any new employees that may be hired.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

The shift leader position takes charge and maintains responsibility for all tasks or employees working that shift. This position includes opening, mid, and closing shifts along with cleaning and customer service responsibilities. Ensure that customers order is correct and they are cashed out in a time efficient manner is very important.

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.