Nicole Skalak
Norridge
Summary
Skilled Food and Beverage Supervisor with experience in managing restaurant operations, optimizing dining services, and improving customer satisfaction levels. Possess strong leadership skills with the ability to train team members to ensure top-notch service delivery. Proven track record of implementing process improvements that enhance operational efficiency and profitability. Known for fostering positive work environments that encourage teamwork and optimal performance.
Overview
14
14
years of professional experience
Work History
Food + Beverage Supervisor
LeMeridien Oakbrook Center
Oak Brook
12.2018 - Current
- Conducted interviews, oversaw the hiring process and staff training
- Delegated 12+ employee work schedules and tasks
- Ensuring compliance with health and safety regulations
- Monitored Open Table reviews and responded to customer feedback. Provided customer recovery when necessary
- Property Expert + Administrator for Toast/Micros POS system
- Responsible for payroll including tips/gratuities using UKG and Paycom
- Conduct monthly beverage inventory (outlets + banquets)
- Order all alcoholic and nonalcoholic beverage for property
- Create new + repriced beverage program for outlets + banquets.
- Point of contact for detailing / executing event orders relaying to cocktail + full buyout events
- Oversaw daily operations + financial transactions using POS system
Banquet Manager
Marriott Chicago O’Hare
Rosemont
03.2018 - 10.2018
- Managed daily banquet operations including event setup, staff supervision, financial reporting (CI/TY), scheduling
- Provide outstanding service to guests, ensuring a welcoming and accommodating atmosphere
- Ensure compliance with SOP’S and procedures of entire banquet department
- Extensive knowledge on set up and break down of events: assist with event set up
- Plan and execute high-profile weddings, conferences, and social events with up to 1,200 guests. Total meeting space included 34,678 sq feet.
Event Operations Supervisor
Hilton Chicago/ Oak Brook Hills Resort & Conference Center
Oak Brook
04.2016 - 12.2017
- Supervise 10 full-time housemen to ensure quality customer service, consistent set-up, safety and efficiency
- Create schedules for housemen based on level of business and needs of clients’
- Welcoming On-Site contacts & reviewing Banquet Events Orders
- Checking in with On-Site contacts throughout the day especially during breaks & lunch
- Inspect meeting rooms against Banquet Event Orders and vacant rooms for cleanliness at the beginning and end of each shift
- Assist housemen with set-up when necessary
- Created housemen handbook including diagrams from Meeting Matrix
- Participated with in-house functions such as Breakfast with Santa, Casino Royale and NYE Rat Pack is Back 2017 etc.
- Assist Banquet Director with Payroll
Passenger Service Assistant & Immigration Lead
Prospect, O’Hare International Airport Terminal 5
Chicago
10.2011 - 04.2016
- Supervise, motivate and train 25+ part and full-time employees to ensure quality customer service, safety and efficiency
- Coordinate and schedule logistics and locations of travelers
- Greet, pick-up and drop-off 6-8 passengers in need of wheelchair assistance daily
- Provide dedicated and specialized service to international travelers from various cultures, religions, and languages
- Document and report passenger complaints and issues
- Promoted to Supervisor after 9 months of employment
Line Cook and Prep
McCormick & Schmick’s
Rosemont
10.2013 - 03.2014
- Set up and broke down designated station; prep all necessary food items for every station
- Assist with special events; creating tastefully presented platter and appetizers
- Trained three new employees in Dessert and Salad station (Garde Manger)
- Helped increase sales on desserts by creativity on plating
Education
Bachelor of Arts - Hospitality Management
Kendall College
Chicago, IL06.2016
Associate of Applied Science - Culinary Arts
Kendall College
IL06.2014
Skills
- Fluent in Polish
- Basset and food handlers certified
- Menu design and beverage ordering
- OpenTable and POS administration
- Micros and Toast systems
- Restaurant concept and design
- Culinary terminology expertise
- Attention to detail
Volunteer Experience
- French Consulate, Volunteer
- Fisher House, Volunteer (Housing for individuals who have family members in the hospital)
Timeline
Food + Beverage Supervisor
LeMeridien Oakbrook Center
12.2018 - Current
Banquet Manager
Marriott Chicago O’Hare
03.2018 - 10.2018
Event Operations Supervisor
Hilton Chicago/ Oak Brook Hills Resort & Conference Center
04.2016 - 12.2017
Line Cook and Prep
McCormick & Schmick’s
10.2013 - 03.2014
Passenger Service Assistant & Immigration Lead
Prospect, O’Hare International Airport Terminal 5
10.2011 - 04.2016
Bachelor of Arts - Hospitality Management
Kendall College
Associate of Applied Science - Culinary Arts
Kendall College