Nicole Skinner
Tucson,AZ
Summary
Talented professional with extensive background in gambling environments. Expert in overseeing monetary transactions, coordinating supporting documentation, and submitting timely reports to maintain Casino operations. Devise optimal schedules and assignments to cover all expected demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Casino Cage Supervisor
Desert Diamond Casino and Entertainment
Tucson, AZ
05.2016 - Current
- Inspected documents such as driver's licenses, passports, or other forms of identification for customers cashing checks or exchanging currency.
- Performed daily audits of the gaming floor cage operations including cash counts, checkouts, deposits.
- Conducted regular reviews of employee job performance evaluations ensuring accuracy and fairness.
- Responded to inquiries from customers regarding their accounts and provided assistance where needed.
- Participated in monthly inventory count of all Kiosk machines.
- Assisted in mechanical issues of Kiosk, CDU, Recycler and JDU machines.
- Assisted in monitoring and reconciling daily transactions for accuracy, verifying funds, and balancing cash drawers.
- Collaborated with other supervisors and managers on special projects related to gaming operations.
- Analyzed reports generated by the accounting system related to revenue sources.
- Reviewed work schedules for shift coverage needs in order to maintain adequate staffing levels during peak hours.
- Implemented security protocols for safeguarding sensitive information such as passwords or PIN numbers.
- Investigated suspicious activity involving money transfers or large transactions.
- Supervised staff in providing excellent customer service to all guests visiting the casino cage.
- Developed strategies to improve operational efficiency within the casino cage environment.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude at all times.
- Ensured compliance with internal controls, policies and procedures related to gaming operations.
- Cashed out chips and betting slips from casino patrons and performed other financial transactions and opened credit accounts.
- Coordinated employee work schedules to provide adequate coverage for guest services.
- Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
- Evaluated workers' performance to write performance reviews.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05-2001
Skills
- Reliability
- Adaptability and Flexibility
- Auditing procedures
- Currency Exchange
- Security Procedures
- Employee Scheduling
- Policy Enforcement
- Operations monitoring
- Staff Training and Development
- Guest Relations
- Regulatory compliance understanding
- Problem-Solving
- Written Communication
- Patron satisfaction
- Active Listening
- Employee performance evaluation
- Continuous Improvement
- Excellent Communication
- Machine components
- Time Management
- Effective Communication
Certification
Tribal Gaming License
AML training and certification
References
References available upon request.
Timeline
Casino Cage Supervisor
Desert Diamond Casino and Entertainment
05.2016 - Current
High School Diploma -
Sunnyside High School
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