Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Smalls Rodriguez

Fort Lee

Summary

Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.

Overview

28
28
years of professional experience

Work History

Application Development Project Manager

Barnes & Noble
01.2022 - Current
  • Partner with Product and Business teams to develop and drive the Project Roadmap to define project goals, scope, and deliverable. Manage and lead cross-functional business / technology teams to achieve committed project scope and deliverables on time, within budget and with high quality standards. Manage work relations and deliverables with 3rd party partners, internal IT, and internal business teams. Ensure clear communication of project status and keep management informed of problems which could negatively impact the project. Develop and maintain all applicable project documentation, including Project Budget, Scope, Schedule, Milestones, Issues/Risks, Status updates, Communication plans and Contingency plans. Maintain a close working relationship with the E-commerce, Operations, Marketing, Customer Experience and Technology teams.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Customer Service Senior Manager, CS Applications and Production Support

Barnes & Noble
01.2011 - 01.2022
  • Serves as a liaison between the business community and the IT organization to provide technical solutions to meet end user needs. Possess expertise in the business unit(s) they support, understanding of the IT organizations systems and capabilities. Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assists in the business process design and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Possesses a strong understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge.

Technology Administrator

03.2008 - 01.2011

Customer Service Supervisor

12.1996 - 03.2008

Education

Bachelor of Arts Degree - Music Industry

University of New Haven
01.1997

Certificate - Sound Recording

Institute of Audio Research
06.1995

Bachelor of Business Degree - Accounting

Iona College
06.1993

High School Diploma - Accounting

Saunders Trade and Technical HS
06.1991

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Team collaboration
  • Relationship building
  • Project tracking
  • Schedule management
  • Strategic planning

Timeline

Application Development Project Manager

Barnes & Noble
01.2022 - Current

Customer Service Senior Manager, CS Applications and Production Support

Barnes & Noble
01.2011 - 01.2022

Technology Administrator

03.2008 - 01.2011

Customer Service Supervisor

12.1996 - 03.2008

Certificate - Sound Recording

Institute of Audio Research

Bachelor of Business Degree - Accounting

Iona College

High School Diploma - Accounting

Saunders Trade and Technical HS

Bachelor of Arts Degree - Music Industry

University of New Haven

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