Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Nicole Smallwood

Orlando

Summary

While working as a lead pharmacy technician, I learned how to adapt to change, problem-solve quickly and excel in a leadership position. It also allowed me the opportunity take initiative with my colleagues when it came to daily tasks as well ensuring smooth operations.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician

Publix Pharmacy
Orlando
09.2021 - Current
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted in training new employees on pharmacy procedures.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Collaborated with other healthcare professionals to ensure optimal patient care.

Waitress

Sushi Kichi
Orlando
05.2019 - 09.2020
  • Developed positive relationships with regular customers through friendly conversation.
  • Took orders for food and drinks and delivered them to guests.
  • Processed payments accurately using cash registers or POS systems.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Education

Associate of Arts - Art History

Valencia College
Orlando, FL
04-2025

High School Diploma -

Freedom High School
Orlando, FL
04-2020

Skills

  • Adaptability
  • Effective communication
  • Customer relationship management
  • Inventory management
  • Team collaboration
  • Creativity
  • Bilingual

Accomplishments

  • I have had my art showcased in a few art shows within the Orlando area
  • I have been recognized by Publix Pharmacy for three years in a row for my productivity and customer service
  • I have been awarded employee of the month

Languages

English
Native/ Bilingual
French
Professional
Spanish
Limited
Arabic
Elementary

Affiliations

  • I have volunteered at shelters
  • I have volunteered to teach kids how to finger paint

Timeline

Pharmacy Technician

Publix Pharmacy
09.2021 - Current

Waitress

Sushi Kichi
05.2019 - 09.2020

Associate of Arts - Art History

Valencia College

High School Diploma -

Freedom High School

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