Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Smith

Port Richey,Fl

Summary

Organized and dependable candidate successful at managing multiple priorities and strong organizational skills with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Commercial Permitting Coordinator

ADT Commercial
01.2020 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Stayed up-to-date on Florida laws and licensing requirements to complete accurate and efficient reviews.
  • Researched information in municipal archives upon request of National/Commerical Enterprise
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public and other involved parties.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Install and Service coordinator/Inventory

ADT Security
10.2007 - 01.2010
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Assessed customer needs and developed solutions to meet needs.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Dealer Acquisitions Coordinator

ADT Security
07.2005 - 10.2007
  • Developed and strengthened relationships with dealers by phone, and through planned contact and meetings.
  • Assisted with customer care issues and responded to dealer inquiries, problems or concerns.
  • Trained and guided team members to maintain high productivity and performance metrics.

Recurring Payment Specialist

ADT Security
04.2004 - 07.2005
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Entered client details and notes into system for interdepartmental access and review.
  • Maintained accurate records of customer accounts, payments and payment plans.

Quality Assurance Representative

ADT Security
01.2003 - 04.2004
  • Assisted with developing and implementing quality assurance improvements based on call evaluation results.
  • Reviewed and scored calls made utilizing company-defined quality monitoring standards
  • Performed call audits to monitor regulatory compliance.
  • Provided ongoing feedback to management and call representatives to foster improvement.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

Senior Collections Representative

ADT Security
02.2002 - 01.2003
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Collected on delinquent accounts to reduce overdue balances.
  • Identified and contacted customers with overdue accounts to address payment status.

Customer Service Representative

ADT Security
04.2001 - 02.2002
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Greeley Central High School Greeley
1998

Skills

  • Excels in computer programs: Microsoft Word, Excel, Oracle, and Internet, JMT,JST, and Mastermind
  • Long term experience with part ordering
  • Strong filing and organizational skills
  • Excellent customer-relations background
  • Strength with prioritizing and multi-tasking
  • Status Updates
  • License Application Review
  • Administrative Support
  • Customer Service Standards
  • Office Operations
  • Permitting Procedures, Requirements and Issuance
  • Correspondence Tracking
  • Customer Satisfaction
  • Project Requirements

Timeline

Commercial Permitting Coordinator

ADT Commercial
01.2020 - Current

Install and Service coordinator/Inventory

ADT Security
10.2007 - 01.2010

Dealer Acquisitions Coordinator

ADT Security
07.2005 - 10.2007

Recurring Payment Specialist

ADT Security
04.2004 - 07.2005

Quality Assurance Representative

ADT Security
01.2003 - 04.2004

Senior Collections Representative

ADT Security
02.2002 - 01.2003

Customer Service Representative

ADT Security
04.2001 - 02.2002

Greeley Central High School Greeley

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Nicole Smith