Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Nicole Smith

Marion,AR

Summary

Newly licensed Dental Hygienist with hands-on training eager to launch career in dentistry. Expert at dental radiography, prophylaxis, aseptic techniques and patient education. Team-oriented with success in building strong relationships with colleagues and patients.

Overview

15
15
years of professional experience

Work History

Sterilization, Debridement, Injection Station

Midsouth Mission of Mercy
Memphis, TN
03.2023 - 03.2024

Midsouth Mission of Mercy is a free, two-day large scale dental clinic for the under-served and under-insured people who live in and around Memphis. I was fortunate enough to volunteer at this clinic 2 years in a row. I helped provide free dental care to adult patients. My volunteer services included, but was not limited to; the sterilization of instruments, injections as needed for various dental procedures, periodontal cleanings and adult prophylaxis.

Give Kids A Smile

UTHSC
Memphis, TN
02.2023 - 02.2024

Give Kids a Smile is a community based dental service provided to children of family's who do not have access to quality care to address the dental health needs of children. My service to this mission included, but was not limited to; setting up, breaking down and disinfecting operatories for the procedure of sealants for preventative care. I placed sealants on middle school aged children and provided proper oral hygiene instructions.

Sales Manager

Mann's Fish Market
Caruthersville, MO
11.2017 - 07.2022

Mann's Fish Market is a small family owned fish market. I was responsible for daily sales, collections and packaging of fish to customers in large volume orders. My duties included, but were not limited to; cleaning and disinfecting market for preparation and sales of fish through a store setting, restocking, reordering supplies, paying bills, and supervising employees.

Holiday Order Filling

American Greetings
Osceola, AR
11.2013 - 11.2017

I also worked for American Greetings Corporation in July of 2011- September 2012. Order filling, general factory work, distribution of merchandise to trucks for transport to American Greetings merchandisers and other merchandisers that sold our products. Trained new hires frequently for area of factory as needed daily. Worked overtime as required or needed.

Commercial Customer Service Representative

Startek
Jonesboro, AR
08.2013 - 10.2013

Worked as a second job. Company closed down. Provided customer support for satellite provider and pay-per-view events, directed calls for various departments for additional customer care. Placed orders, sold Television packages, specials, Pay-Per-View events and provided trouble shooting for various satellite television problems and/ or equipment.

Cashier, Fuel Station Attendant, File clerk, Customer care office

Kroger
Blytheville, AR
09.2012 - 10.2013

I enjoyed working for Kroger. I was employed several times with them in different states which included Kroger in Blytheville, Arkansas from August 2010- July 2011 as well as Kroger in Louisville, Kentucky during the summer of 2008.

Cashier responsibilities included but are not limited to greeting customers, scanned products, collected money and processed credit card/EBT/check transactions. Worked in front office, greeted customers, cashed checks, exchanged merchandise, refunded money and Western Union Representative to send and received money. Opened and closed office by balancing all registers, making daily deposits and inventory control. Fuel Station Clerk duties included Cashier, inventory control, stocking, deposits and maintained a clean organized work area. File Clerk duties included switched out tags for new sales.

Assistant, Front Desk

Dr. Mullin's Family Dentistry
Louisville, KY
05.2009 - 08.2009

Dr. Mullin's office was a medium size dental practice with one doctor, two hygienists, two assistants, and one front office manager. I was responsible for answering multiple phone lines, scheduling patients for recall and emergency related appointments, filing, taking x-rays, sterilizing instruments, setting up and disinfecting rooms for use before and after patient, assisting in fillings, extractions, endo, cleanings and cleaning the office each morning.

Education

Bachelor of Science - Dental Hygiene

University of Tennesse Health Science Center
Memphis, TN
05-2024

Associate of Arts -

Arkansas Northeastern College
Blytheville, AR
05-2020

High School Diploma - College preparatory

Louisville Male High School
Louisville, KY
06-2010

X-Ray Certification -

The University of Louisville
Louisville, KY
05-2009

Skills

  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Self motivated
  • Team player
  • Compassionate
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Excel
  • Creative problem solving
  • Courteous demeanor
  • Invoice processing
  • Telecommunication skills
  • Opening/closing procedures
  • Data entry
  • Account Management
  • Computer Proficiency
  • Filing
  • Multi-task Management
  • Prioritization
  • Critical Thinking
  • Infection Control

Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.

References

References available upon request.

Timeline

Sterilization, Debridement, Injection Station

Midsouth Mission of Mercy
03.2023 - 03.2024

Give Kids A Smile

UTHSC
02.2023 - 02.2024

Sales Manager

Mann's Fish Market
11.2017 - 07.2022

Holiday Order Filling

American Greetings
11.2013 - 11.2017

Commercial Customer Service Representative

Startek
08.2013 - 10.2013

Cashier, Fuel Station Attendant, File clerk, Customer care office

Kroger
09.2012 - 10.2013

Assistant, Front Desk

Dr. Mullin's Family Dentistry
05.2009 - 08.2009

Bachelor of Science - Dental Hygiene

University of Tennesse Health Science Center

Associate of Arts -

Arkansas Northeastern College

High School Diploma - College preparatory

Louisville Male High School

X-Ray Certification -

The University of Louisville
Nicole Smith