Nicole Smith
Newark,NJ
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers three years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
17
17
years of professional experience
Work History
Patient Care Technician
Hackensack University Medical Centre
06.2020 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Phlebotomy
- EKG
- Precepting orientee for Patient Care Technician and Nursing Assistant positions.
- Basic Life Support
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Used principles of growth and development to provide age-specific treatment and care.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Social Worker - Child and Youth
Child Development Agency
01.2015 - 08.2017
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Educated parents on available support services, enabling them to effectively navigate systems of care for their children''s benefit.
- Promoted positive youth development by organizing afterschool activities, mentorship programs, and educational workshops.
- Enhanced family relationships by conducting regular home visits and providing support for parents and caregivers.
- Mentored young people facing social/emotional difficulties offering guidance that contributed positively to their overall personal growth trajectory.
- Increased school attendance rates through collaboration with teachers, counselors, and families to address barriers to success.
- Conducted comprehensive assessments of child safety, identifying areas of concern and implementing appropriate interventions.
- Delivered specialized case management services tailored to the unique needs of each child or youth on my caseload.
- Assisted adolescents transitioning out of foster care through life skills training programs focused on education, employment, housing stability goals.
- Improved children''s well-being by developing individualized care plans and coordinating with multidisciplinary teams.
- Advocated for children''s best interests in court proceedings, presenting case findings and recommendations to judges and legal representatives.
- Ensured timely intervention in crisis situations, coordinating with emergency services and other professionals as needed.
- Developed culturally sensitive approaches when working with diverse populations of children and families experiencing various challenges.
- Reduced risk factors for child abuse and neglect by implementing evidence-based interventions and programs.
- Assessed clients for abuse and neglect to compile documentation for court reports.
- Developed and implemented programs to support children's mental health and well-being.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Customer Service Representative/Sales Floor Manager
Olympic Sports Data Services
09.2007 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Developed detailed plans based on broad guidance and direction.
- Recruited, hired and trained team of [Number] salespeople
- Recruited, hired and trained team of [Number] salespeople.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Nursing
Chamberlain University School of Nursing
North Brunswick, NJ07.2026
Associate of Science - General Sciences
Essex County College
Newark, NJ05.2024
Patient Care Technician, Phlebotomy & EKG License - Patient Care Technician, Phlebotomy & EKG
New Educare Institute of Healthcare
Newark, NJ01.2020
Associate of Applied Science - Social Work
Montego Bay Community College
Montego Bay, Jamaica11.2016
High School Diploma -
Cedric Titus Secondary / Comprehensive High
Trelawny , Jamaica07.1986
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Phlebotomy
- Telemetry
- Eurhythmic-Interpretations
- Basic Life Support
- Range of Motions
- Urinalysis
- Excellent interpersonal skills
- Highly self motivated and organized
- Excellent Customer service skills
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Patient Care Technician
Hackensack University Medical Centre
06.2020 - Current
Social Worker - Child and Youth
Child Development Agency
01.2015 - 08.2017
Customer Service Representative/Sales Floor Manager
Olympic Sports Data Services
09.2007 - 01.2015
Bachelor of Science - Nursing
Chamberlain University School of Nursing
Associate of Science - General Sciences
Essex County College
Patient Care Technician, Phlebotomy & EKG License - Patient Care Technician, Phlebotomy & EKG
New Educare Institute of Healthcare
Associate of Applied Science - Social Work
Montego Bay Community College
High School Diploma -
Cedric Titus Secondary / Comprehensive High
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