Nicole Smith
Carson,CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
WLCAC
Los Angeles, CA
03.2023 - Current
- Responsible for assistance with front-desk customer service support and answering phones
Screen, outreach, triage and intake individuals and families for eligibility for program services - Complete Problem Solving Interviews and applications
- Perform any other appropriate responsibilities as assigned by the Program Coordinator and Program Director, Participate in other activities related to the program, Intakes/data entry into HMIS
- Maintain accurate files/records on activities, client services in compliance with HIPAA and other funding requirements for auditing purposes, Assist with collecting and inputting information for the preparing of required reports including but not limited to
QPR, APR, monthly reports, etc. , Assist in working with clients, as assigned. - Obtaining and maintaining a working knowledge of all Homeless and Housing programs and their eligibility criteria, Understand and accurately articulate the HUD definition of homelessness and chronically homeless individuals & families.
- Assist with Landlord Outreach
- Assistance with meeting planning and set-up
- Clarity Human Services Homeless Management Information System- Clarity allows organizations to track data on housing and services, including assessments, referral tracking, waitlisting, and program enrollments. Information on updates on real time so it's accurate and available when needed.
Clerk
USPS
Los Angeles, CA
08.2021 - Current
- Answered phones in a professional manner and addressed inquiries promptly
- Operated office equipment including computers, printers, copiers, scanners
- Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments
- Receive letters and parcels
- Mail Sorting and Processing
- Expedites the distribution and dispatch of all mails processed in the assigned work areas
- Place mail in pigeon holes of the mail rack or in bags and examine mail for correct postage
Account Manager
Entercon
Los Angeles, CA
08.2019 - 03.2020
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients
- Managed a portfolio of accounts by providing timely support and guidance
- Cultivated strong client relationships through proactive communication and problem-solving
- Build strong relationships with advertisers to ensure their success and repeat business
- Continuously learning and training on new assets and marketing techniques
- Achieve sales objectives and goals (finish project by deadlines)
Lead Clerk
FedEx
Brentwood, CA
05.2016 - 11.2019
- Created reports detailing department performance metrics and progress towards goals
- Organized daily work schedules for team members, delegating tasks accordingly
- Participated in meetings with upper management to discuss departmental objectives
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends
- FedEx Office products and services tracks and logs all production jobs
- Takes lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management
- May provide leadership to team members on an assigned shift, operate the Point-of-Sale terminal (POS), handle financial transactions, and make the change
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs, and bank deposits
Store Manager
Liberty Tax Services
Inglewood, CA
08.2014 - 03.2016
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Acted as the first point of contact in the office, overseeing all employees and their responsibilities
- Attended to administrative paperwork, scheduled shifts, and coordinated the team, Motivated others to
- Achieve business objectives
- Daily duties included managing financials and end of day reports, checking data input, and cross-verifying
- Forms prepared by the team to detect or account for arithmetic errors – involved a high level of accuracy and
- Consistent updated knowledge of tax form instructions and tax tables
- Reviewed financial records, such as income statements and documentation of expenditures in order to
- Determine forms needed to prepare tax returns – using all appropriate adjustments, deductions, and credits to keep client's taxes to a minimum
- Managed the office, accounts, and records of clients with the highest
- Levels of confidentiality and discretion
Education
Bachelor of Science (B.S.) in Strategic Communication Management Candidate -
Cal State Dominguez Hill
05.2025
Associate in Arts (A.A.) in Communication -
El Camino College
06.2020
Skills
- Case Management
- Referral Coordination
- Records Management
- Critical thinking
- Customer service
- Conflict Resolution
- Active Listening
- Advocacy
- Client Advocacy
- Case Planning
- MS Office
- Program Development
- Proficient in HMIS
Certification
- Administrative Assistant: Office Procedures
- PTIN and CTEC
Personal Information
Title: Case Manager
References
References available upon request
Timeline
Case Manager
WLCAC
03.2023 - Current
Clerk
USPS
08.2021 - Current
Account Manager
Entercon
08.2019 - 03.2020
Lead Clerk
FedEx
05.2016 - 11.2019
Store Manager
Liberty Tax Services
08.2014 - 03.2016
Bachelor of Science (B.S.) in Strategic Communication Management Candidate -
Cal State Dominguez Hill
Associate in Arts (A.A.) in Communication -
El Camino College
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