Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Nicole Smith

Waconia,MN

Summary

Resourceful Clubhouse Manager known for high productivity and efficient task completion. Skilled in event management, operations oversight, and member relations, ensuring smooth club function and enhanced member satisfaction. Excel in communication, leadership, and problem-solving, pivotal for navigating the complexities of club management and fostering a welcoming environment for all members.

Overview

17
17
years of professional experience

Work History

Director of Catering

Lafayette Club
Minnetonka Beach, MN
09.2024 - Current
  • Developed and implemented catering policies, procedures, menus and pricing structures.
  • Established customer service standards to ensure the highest level of satisfaction for guests.
  • Managed all aspects of day-to-day operations including scheduling, ordering supplies, overseeing staff and resolving customer complaints.
  • Organized special events such as weddings, corporate meetings and holiday parties.
  • Coordinated delivery schedules with vendors to ensure timely arrival of ingredients and products.
  • Provided leadership through coaching, mentoring, motivating and developing team members.

Clubhouse Manager

Lafayette Club
Minnetonka Beach, MN
08.2024 - Current
  • Managed daily operations of the clubhouse, including scheduling staff, ordering supplies, and ensuring compliance with health codes.
  • Maintained a budget for clubhouse and Food and Beverage expenditures.
  • Organized special events at the clubhouse.
  • Provided oversight to all personnel working in the clubhouse.
  • Ensured that all safety standards were upheld in accordance with local laws and regulations.
  • Performed administrative tasks, such as preparing reports for budgets and labor.
  • Decreased overall front of house need and supervised staff to ensure proper service standards were met.
  • Resolved customer complaints promptly and professionally.
  • Assisted with marketing efforts to promote services offered by the clubhouses.
  • Implemented cost-saving measures throughout all areas of operations.

Interim Food & Beverage Director

Lafayette Club
Minnetonka Beach, MN
01.2024 - 08.2024
  • Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
  • Implemented strategies to decrease Front of House cost of labor by 30%, while increasing member satisfaction.
  • Managed relationships with vendors to secure competitive pricing on high-quality products.
  • Analyzed financial data such as sales figures, profit margins, budgeting reports, to make recommendations for improvement or expansion.
  • Managed guest complaints in a professional manner by resolving issues quickly and efficiently.
  • Supervised employees' performance ensuring they adhere to established policies and procedures while providing excellent customer service.

Director of Membership

Lafayette Club
Minnetonka Beach, MN
07.2016 - 08.2024
  • Developed and implemented comprehensive membership programs to increase member engagement.
  • Managed the budget for all membership activities, ensuring cost-effectiveness.
  • Organized events and activities to promote membership engagement.
  • Coordinated with other departments to ensure seamless integration of services for members.
  • Analyzed data from existing memberships to identify areas for improvement.
  • Provided customer service support for members.
  • Collaborated with marketing team on campaigns designed to attract potential members.
  • Participated in networking events and conferences related to membership organizations.
  • Resolved customer complaints regarding sales and service.

Banquet Manager

Lafayette Club
Minnetonka Beach, MN
01.2008 - 07.2016
  • Organized, scheduled, and supervised staff for banquets and the execution of all events, outside and member.
  • Coordinated and monitored banquet operations to ensure quality service standards were met.
  • Developed and implemented cost control systems to ensure efficient use of resources while maintaining high standards of product quality.
  • Ensured proper set up and tear down of banquet areas prior to and after functions.

Education

High School Diploma -

Eden Prairie High School
Eden Prairie, MN
05-1984

Skills

  • Food and Beverage Management
  • Membership satisfaction and engagment
  • Scheduling and Coordination
  • Budgeting and finance
  • Facility Maintenance

Affiliations

  • Club Caterers Association
  • Upper Midwest Membership Directors Association

Timeline

Director of Catering

Lafayette Club
09.2024 - Current

Clubhouse Manager

Lafayette Club
08.2024 - Current

Interim Food & Beverage Director

Lafayette Club
01.2024 - 08.2024

Director of Membership

Lafayette Club
07.2016 - 08.2024

Banquet Manager

Lafayette Club
01.2008 - 07.2016

High School Diploma -

Eden Prairie High School

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