NICOLE SMITH
Upland,United States
Summary
Motivated professional aiming to apply exceptional customer service expertise acquired in a high-volume call center to a demanding role, prioritizing customer satisfaction. Eager to contribute strong multitasking capabilities, and a positive attitude to an innovative company committed to outstanding service.
Overview
17
17
years of professional experience
Work History
Upland Farmer's Market
Self
12.2024 - Current
- Assisted in marketing efforts by participating in craft fairs and promoting products through various channels such as social media platforms or email newsletters.
- Adapted quickly to changing client needs while maintaining a strong focus on delivering exceptional craftsmanship across all projects undertaken.
- Enhanced customer satisfaction by consistently delivering high-quality crafted products.
- Delivered an exceptional level of service that led to repeat business and word-of-mouth referrals.
- Maintained a clean and organized workspace, ensuring safety standards were met at all times during crafting processes.
- Achieved consistent positive feedback from clients on completed projects through meticulous attention-to-detail during each stage of the crafting process.
- Assembled orders according to specifications.
- Designed custom pieces for clients based on their specific preferences or unique requirements, resulting in satisfied customers who referred others to our services.
- Attached subassemblies together using glue, dowels, nails, screws and clamps.
Estate Liquidator
Diamonds in the Dust
06.2021 - 08.2023
- Conducted thorough estate inventories, appraising and pricing items for optimal sale value
- Oversaw all elements of estate sales, including advertising, pricing, setup, and customer service
- Liaised with clients to establish objectives and timelines for estate sale events
- Expertly negotiated prices with buyers to maximize client revenue
- Organized and maintained meticulous records of estate assets and transactions
- Collaborated with team members to efficiently organize, catalog, and display sale items
- Developed and maintained professional client relationships, providing updates and strategic consulting for successful sales
- Delivered exceptional customer service, assisting buyers with information and resolving issues during sales
Bartender
JJ's Sports Bar and Grill
03.2016 - 05.2019
- Prepared and served a wide range of alcoholic and non-alcoholic beverages in a high-volume bar setting
- Maintained a clean and organized bar area, ensuring compliance with health and safety regulations
- Provided exceptional customer service, efficiently managing customer orders and addressing special requests
- Managed cash and credit transactions, including opening and closing the register and ensuring accurate daily reporting
- Created and crafted new cocktail recipes to enhance the bar menu, promoting seasonal and specialty drinks
- Collaborated with fellow staff members to ensure smooth service flow during peak hours and special events
- Monitored patrons' alcohol consumption to prevent over-serving and ensure a safe and enjoyable environment
- Restocked bar inventory, including ordering supplies and managing vendor relationships to maintain adequate stock levels
- Assisted in the planning and execution of private events and parties, providing personalized service to guests
Bartender Manager
Fantasy Topless
06.2008 - 10.2015
- Supervised and trained a team of 10 bartenders, ensuring top-notch customer service and adherence to health and safety standards
- Created and managed staff schedules, ensuring optimal coverage during peak hours and minimizing labor costs
- Established strong relationships with suppliers to negotiate better prices and secure exclusive products for the bar
- Resolved customer complaints promptly and professionally, maintaining high levels of customer satisfaction and loyalty
Bartender
The Office Saloon
01.2011 - 10.2014
- Maintained a clean and organized bar area, ensuring all health and safety standards were met
- Provided exceptional customer service, effectively managing high-volume periods while maintaining composure
- Trained and supervised junior bartenders and barbacks, enhancing overall team performance
- Handled cash and credit transactions accurately, balancing the cash register at the end of each shift
- Developed a loyal customer base through friendly interactions and personalized drink recommendations
- Resolved customer complaints professionally and efficiently to maintain patron satisfaction and loyalty
- Promoted special events and nightly promotions, boosting attendance and sales
Education
Addiction Studies COA -
San Bernardino Valley College
San Bernardino, CAHigh School Diploma - General
Jurupa Valley High School
Riverside, CA06.2000
Skills
- Exceptional verbal and written communication skills
- Ability to multi-task and prioritize in a fast-paced environment
- Strong problem-solving and conflict-resolution abilities
- Efficient in the use of Microsoft Office Suite
- Demonstrates a consistent and reliable work ethic
- Maintains reliable and effective communication
- Reliable in managing and completing tasks with minimal supervision
- Proficient in Microsoft Word
- Advanced skills in Microsoft Excel
- Fast Learner
- Team Player
Timeline
Upland Farmer's Market
Self
12.2024 - Current
Estate Liquidator
Diamonds in the Dust
06.2021 - 08.2023
Bartender
JJ's Sports Bar and Grill
03.2016 - 05.2019
Bartender
The Office Saloon
01.2011 - 10.2014
Bartender Manager
Fantasy Topless
06.2008 - 10.2015
Addiction Studies COA -
San Bernardino Valley College
High School Diploma - General
Jurupa Valley High School