Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicole Smith

Middletown,United States

Summary

Proactive leader with a strong ability to navigate complex situations and enhance operational processes. Expertise in problem analysis and innovative solution development, ensuring adaptability in dynamic environments. Leadership approach combines empathy with strategic decision-making, fostering a compassionate yet results-driven atmosphere. Proven track record in planning and coordinating large-scale events for 50+ participants, creating impactful and memorable experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager of Training Success

Proci
Fort Collins, CO
07.2021 - Current
  • Developed strategies that enhanced scheduling efficiency and boosted resource utilization by 30%.
  • Managed daily employee scheduling operations, including time-off approvals and shift swaps.
  • Utilized scheduling software (Float) to effectively organize and update schedules.
  • Ensured timely submission and accurate review of team expenses for events.
  • Responded promptly to emergency scheduling changes, minimizing operational disruptions, and ensuring proper follow-up with necessary parties.
  • Collaborated with Sales department to match instructors with client requirements for future customer retention and overall satisfaction.
  • Oversaw performance of 16 training support specialists, focusing on continuous improvement projects and metrics.
  • Led onboarding, training, and continuous improvement sessions with the team to enhance skills and optimize work processes.
  • Coordinated with logistics, research, and product development teams to improve communication and training processes.

Senior Training Success Specialist

ProSci
Fort Collins, CO
06.2019 - 07.2021
  • Supported delivery of weekly certification programs virtually, demonstrating in-depth knowledge of Prosci's change management methodology.
  • Assisted clients in applying Prosci methodology to enhance project outcomes and change initiatives.
  • Maintained accurate records of travel expenses while adhering to corporate guidelines.
  • Identified cost-saving opportunities by researching alternative routes and competitive airfares.
  • Fostered strong customer relationships across multiple tiers within and outside programs.
  • Adapted to over 20 different teaching styles and preferences to ensure a seamless partnership and world-class experience for participants.

Education

Bachelor of Science - Exercise Science

Western State Colorado University
Gunnison
12-2018

Skills

  • Employee training and development
  • Scheduling software proficiency
  • Resource optimization
  • Performance management strategies
  • Project coordination
  • Event planning
  • Microsoft Office expertise
  • Expert in Zoom platform

Certification

  • Prosci Change Management Practitioner
  • Korn Ferry Leadership Architect Certified

Languages

Czech
Professional

Timeline

Manager of Training Success

Proci
07.2021 - Current

Senior Training Success Specialist

ProSci
06.2019 - 07.2021

Bachelor of Science - Exercise Science

Western State Colorado University

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Nicole Smith