Nicole Smith
Washington,DC
Summary
Professional with 7+ years of experience in law enforcement support, surveillance operations, and risk management. Proven success in protecting high-value assets, enforcing compliance, and responding to emergencies with professionalism. Skilled in de-escalation, policy implementation, and team leadership. Holds multiple security certifications and a strong track record of maintaining safety in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unarmed Security Police Officer
Preeminent Protective Services
Washington, DC
05.2024 - 11.2024
- Monitored surveillance equipment and conducted property patrols to ensure the safety of individuals and the security of the premises.
- Provided essential first aid, including CPR, and effectively managed emergency situations, guiding individuals to safety.
- De-escalated conflicts, reported suspicious activities and unauthorized personnel, and maintained comprehensive incident reports.
Security Officer
GardaWorld
Washington, DC
03.2024 - 10.2024
- Developed and implemented security policies in collaboration with management, ensuring alignment with industry best practices.
- Managed crowd control during high-traffic events, maintaining order and a calm atmosphere for attendees.
- Assessed the premises for potential security vulnerabilities and recommended preventive measures to mitigate risks.
Unarmed Special Police Officer
Capital City Protective Solutions
Washington, DC
01.2020 - 04.2024
- Monitored surveillance systems and conducted property patrols to ensure security of personnel and premises.
- Responded to security incidents by activating alarms and securing assistance as necessary.
- Enforced property policies and procedures, addressing violations and detaining unauthorized individuals.
- Performed detailed inspections of vehicles, bags, and personal belongings to prevent the introduction of prohibited items.
Retail Sales Consultant
FedEx Office & Print Shipment Center
Washington, DC
11.2022 - 01.2024
- Assisted customers with selecting optimal shipping options and informed them of promotional events to enhance service satisfaction.
- Managed inventory levels for shipping materials, ensuring availability and preparedness for customer needs.
- Processed a range of digital print orders, including signs and graphics, while adhering to quality standards and efficient production methods.
- Conducted routine maintenance on printing and binding equipment, contributing to operational continuity and reducing downtime.
Service and Engagement Team Leader
Target
Washington, DC
10.2017 - 09.2022
- Developed marketing and business strategies to enhance customer engagement and streamline project management processes.
- Trained new department team members, ensuring a high standard of service and team readiness.
- Provided customer support by managing payment transactions, returns, and exchanges, enhancing guest satisfaction.
Education
High School Diploma - General Studies
Booker T. Washington Senior High School
Washington, DC06.2013
Skills
- Microsoft Word
- Customer Service
- Typing
- Mobile Devices
- Supervising Experience
- Leadership
- Computer Skills
- Security
- Driving
- Customer Support
- Loss Prevention
- CCTV
- Writing Skill
- Emergency response
- Conflict de-escalation
- Incident reporting
- Crowd management
- Risk assessment
- First aid certification
- Problem-solving abilities
- Public safety
- Foot patrolling
- Handcuffing techniques
Certification
- OC Certification, 08/23 - 08/25
- Baton Permit, 08/23 - 08/25
- Unarmed SPO License, 01/24 - 01/25
- Unarmed SPO Certification
- Driver's License, 04/23 - 01/31
- CPR Certification, 04/24 - 04/26
- Handcuff Certification, 08/23 - 08/25
- Peace Officer Certification
Timeline
Unarmed Security Police Officer
Preeminent Protective Services
05.2024 - 11.2024
Security Officer
GardaWorld
03.2024 - 10.2024
Retail Sales Consultant
FedEx Office & Print Shipment Center
11.2022 - 01.2024
Unarmed Special Police Officer
Capital City Protective Solutions
01.2020 - 04.2024
Service and Engagement Team Leader
Target
10.2017 - 09.2022
High School Diploma - General Studies
Booker T. Washington Senior High School
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