Nicole Smith
Reno,NV
Summary
To secure a position where my organizational skills and ability to work with the public will enable me to contribute to a company’s objective.
Overview
10
10
years of professional experience
Work History
Advanced Medical Support Assistance-Eye clinic
01.2018 - Current
- Confirms and updates patient demographics information in the Vista System
- Creates and aids in notifying patients of appointments in compliance with physician consults.
- Answers phones, check patients in and out for appointments.
- Complete all VA training in a timely manner that applies to job title.
- Proficient in customer relations and utilize this skill daily to ensure veterans needs are met within the VA Sierra Nevada Health Care System.
- Enters requests to providers for medication refills upon patients requests through CPRS
- Takes requests by phone or in person from patients to get in touch with their providers and enters requests in CPRS.
- Upon speaking with patients able to determine if needing to be triaged by technician or provider by asking appropriate questions to facilitate process and scheduling for urgent/emergent appointments
- Prints daily providers schedules for clinic needs
- Timekeeping experience
- Utilized many programs such as VSE, VAOS, VET text, secure message. Also scheduled within numerous various providers clinics
- Managed time if short staffed and would take on other duties, able to prioritize and take care of patients needs that it be internal or external or team needs basing on flow of clinic phones patients checking in and out. Also, able to prioritize pending issues so all daily work is met and completed and pending stuff completed by appropriate needs.
Advanced Medical Support Assistant- Mental Health Clinic
08.2015 - 01.2018
- Confirms and updates patient demographics information in the Vista System
- Creates and aids in notifying patients of appointments in compliance with physician consults.
- Answers phones, check patients in and out for appointments.
- Complete all VA training in a timely manner that applies to job title.
- Proficient in customer relations and utilize this skill daily to ensure veterans needs are met within the VA Sierra Nevada Health Care System.
- Enters requests to providers for medication refills upon patients requests through CPRS
- Takes requests by phone or in person from patients to get in touch with their providers and enters requests in CPRS.
- Utilized many programs such as VSE, VAR, directed veterans to crisis line, VET text, secure message. Also scheduled within numerous various providers clinics such as ADTP, PCT, scheduled for numerous physicians such as psychology, psychiatry, social worker scheduling and specialty group scheduling, IBHC group scheduling and mailed out pamphlets for IBHC as well as in scheduling for inpatient discharges. Assisted and covered at capitol Hill VA clinic with veterans needs handed out food, water, toiletry needs, answered phones and sent messages to their social workers for veteran needs provided veteran a warm hand off to Emergency department if arise.
- Provided training with programs vse, var, secure message, vetext, and vista for new staff that came on board and assisted them with scheduling process and procedures in all clinics within as well as trained new hires to answer phones.
Education
High School -
Bishop Union High School
Bishop, Ca06.2002
Skills
- Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
- Knowledge of basic medical terminology in mental health clinic and eye clinic
- Ability to make appointments in a clinical setting
- Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
- Ability to communicate effectively and professionally with employees at varying grade levels
- Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution
- Knowledge of being able to communicate with different provider specialties technicians as well as assist with the optician to assist with patient needs
Timeline
Advanced Medical Support Assistance-Eye clinic
01.2018 - Current
Advanced Medical Support Assistant- Mental Health Clinic
08.2015 - 01.2018
High School -
Bishop Union High School