Nicole Smith
Behavioral Health Professional
Easton,PA
Summary
Dedicated Behavioral Health and Case Management Professional with over 3 years of experience supporting individuals with mental health and behavioral challenges. Certified Peer Support Specialist with expertise in crisis intervention, trauma-informed care, and care coordination. Strong background in client advocacy and treatment planning, enhancing recovery-oriented care and improving client outcomes.
Overview
10
10
years of professional experience
6
6
Certification
Work History
OTR Truck Driver (DryVan/Tanker)
Prime and Swift Transportation
North-East
11.2023 - 05.2026
- Maintained 100% safe compliance with Federal Motor Carrier Safety Administration (FMCSA) regulations and Electronic Logging Device (ELD) requirements.
- Managed all shipping documentation, including Bills of Lading (BOL), scale tickets, and delivery receipts with high accuracy.
- Operated a CMV/TWIC with a 53' dry van/reefer/tanker, maintaining a spotless accident and citation-free record of over 120,000+ miles.
- Received the On-time Deliveries Award, e.g., Swift Safe Driver Award for maintaining a zero-incident MVR over a 6-month period.
- Full-time
Direct Care Counselor
The Children's Home of Easton
Easton
01.2021 - 01.2022
- Conducted behavioral observations and assessments to assist in developing individualized treatment and service plans for the Department of Social Services.
- Coordinated with parents, educators, and external specialists to foster positive comprehensive support and minimize behavioral risks.
- Implemented crisis intervention, trauma-informed care, and de-escalation techniques to support 30 youth experiencing behavioral and emotional challenges within a residential treatment setting.
- Managed case documents with the Digital Behavior Tracking System for 30 children with behavioral and mental health challenges, executing individualized treatment plans alongside multidisciplinary teams in compliance with agency standards.
- Provided direct care and behavioral health support to youth in a residential treatment setting experiencing emotional and behavioral challenges.
Peer Support Specialist Internship
Community Access
Queens
06.2016 - 08.2016
- Completed intensive training focused on peer support, mental health recovery, and advocacy.
- Developed specialized skills in active listening, stigma reduction, trauma-informed and community-based integration interventions. Partnered with individuals to build personalized wellness and recovery plans.
- Utilized active listening and person-centered approaches to promote recovery and engagement.
Community Coordinator
Christian Love Baptist Church
Irvington
- Coordinated community outreach activities to connect local families with recreational and supportive resources.
- Demonstrated leadership and communication skills while serving diverse populations to strengthen community ties.
- Assisted in volunteer coordination and event operations, fostering a safe and inclusive environment.
- Supported administrative tasks for event planning and execution to ensure smooth operations.
- Greeted visitors warmly, initiating introductions among staff and guests to enhance connections.
Education
Bachelor of Science - Business Management
Bethel University
McKenzie, TN12-2026
Associate of Science - Social Science/Psychology
Essex County College
Newark, NJ01-2015
Skills
- Behavioral health support
- Crisis intervention
- Client advocacy and monitoring
- Care coordination
- Interdisciplinary collaboration
- Mental health recovery
- Trauma-informed care
- Person-centered care
- Recovery planning
- Service planning
- Documentation and case notes
- Medication management
- Community resource navigation
- Group facilitation and leadership
- Health and safety regulations
- Microsoft Office proficiency
Certification
- Certified Peer Support Specialist
- CPR/First Aid
- Medication Administration
- Suicide Prevention
- Therapeutic Crisis Intervention (TCI)
- OSHA
Volunteering And Leadership
Community Coordinator, Christian Love Baptist Church, Irvington, NJ, 07/01/13, Coordinated community outreach activities that connected local families with recreational, social, and supportive resources., Assisted with volunteer coordination and event operations to ensure a safe, inclusive, and welcoming environment for community participants., Demonstrated leadership, communication, and relationship-building skills while serving diverse populations.
Timeline
OTR Truck Driver (DryVan/Tanker)
Prime and Swift Transportation
11.2023 - 05.2026
Direct Care Counselor
The Children's Home of Easton
01.2021 - 01.2022
Peer Support Specialist Internship
Community Access
06.2016 - 08.2016
Community Coordinator
Christian Love Baptist Church
Bachelor of Science - Business Management
Bethel University
Associate of Science - Social Science/Psychology
Essex County College