Nicole Snead
Fayetteville,GA
Summary
Results-driven Operations Manager experienced in collaborating with teams to streamline processes and control costs. Achieved significant improvements in business efficiency through effective staff training and operational management. Focused on enhancing team performance and ensuring compliance with policies while meeting budget management goals.
Overview
19
19
years of professional experience
Work History
Benefits Advisor (seasonal)
Ehealth (remote)
ATLANTA , GA
06.2026 - Current
- Provided expert guidance on employee benefits and enrollment processes.
- Educated clients on healthcare options and eligibility requirements.
- Assisted in developing communication materials for benefits programs.
Mental Health Advocate
Grady Memorial Hospital
Atlanta, Georgia
08.2025 - Current
- Supported Grady Memorial Hospital patients through behavioral health crisis assessments.
- Connected patients to outpatient counseling and shelter resources.
- Documented advocacy notes in hospital records and care files.
- Guided families through treatment options and crisis intervention steps.
Virtual Assistant
NIQNAQS
Atlanta, GA
06.2016 - 01.2026
- Compiled data from various sources to produce insightful reports and presentations.
- Assisted in the development of marketing materials such as brochures and flyers.
- Assisted in creating engaging marketing materials, including brochures and flyers, to support client outreach.
- Compiled data from various sources to create reports and presentations.
- Maintained an organized database of client information, ensuring accuracy of contact details and preferences..
- Provided technical support to customers with software installation or troubleshooting issues.
Ops Manager
Allied Universal Security Services
Atlanta, GA
08.2024 - 08.2025
- Supported daily operations to maintain security service delivery.
- Coordinated communication between clients and security staff for smooth operations.
- Built schedules to align staff coverage with service needs.
- Assisted with training programs to strengthen team skills and service quality.
- Tracked compliance with company policies and industry regulations on an ongoing basis.
Regional Recruiter
Allied Universal Services
Atlanta, GA
05.2024 - 07.2025
- Monitored applicant flow data and provided reports summarizing key metrics regarding regional recruiting activities.
- Assisted in developing compensation packages for successful candidates based on current market data.
- Identified areas for improvement in existing processes related to regional recruiting efforts.
RAMP AGENT (seasonal)
DELTA AIRLINES
Atlanta, GA
07.2017 - 08.2024
- Loaded and unloaded aircraft with baggage, cargo, and mail safely and efficiently.
- Loaded and unloaded aircraft with baggage, cargo, and mail to ensure timely departures and secure transport.
- Ensured proper weight balance on aircraft by placing heavy items in the aft of the plane.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
Patient Access Representative (remote)
Emory University Hospital
Atlanta, GA
01.2020 - 12.2023
- Verified insurance coverage for services provided by the facility.
- Contributed to team meetings and training sessions to enhance service delivery.
- Coordinated scheduling of outpatient appointments to optimize patient flow.
- Provided support in scheduling outpatient appointments to ensure timely patient access.
- Processed co-pays and payments from patients at time of service to ensure accurate billing.
- Welcomed patients and visitors at the front desk with a friendly demeanor.
- Answered phones promptly in a professional manner.
- Responded to incoming phone calls quickly and professionally to assist callers.
Personal Banker
Regions Bank
Villa Rica, GA
10.2022 - 05.2023
- Delivered customer service by answering inquiries and resolving issues to enhance client satisfaction.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Provided customer service to clients, including answering questions and resolving issues.
Fraud Analyst (remote)
Bank of America
Kennesaw, GA
03.2021 - 01.2023
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Conducted thorough investigations into suspicious account activities and claims, identifying key insights for risk mitigation.
Claims Adjuster (HYBRID)
STATE FARM
ATLANTA , GA
02.2018 - 08.2018
- Investigate, estimate, negotiate, and settle auto claims in an assigned area to include legal liability and amount of damage to property
- Interviewed policyholders, witnesses, and agents to gather claim facts.
- Investigated State Farm claims files for coverage, liability, and damage details.
Talent Acquisition Manager
Northside Hospital Atlanta
Atlanta, GA
04.2018 - 07.2021
- Collaborated with hiring managers to understand position requirements and develop job descriptions.
- Collaborated with hiring managers to define position requirements and craft tailored job descriptions.
- Developed job postings to attract qualified talent.
- Organized and executed career fairs, campus visits, and recruiting events to enhance talent pipeline.
- Advised senior leadership on staffing strategies for current and future organizational needs.
- Participated in diversity initiatives within the organization.
- Developed and implemented strategies for sourcing passive candidates through targeted research and networking.
- Assisted in developing training materials regarding employment policies and procedures.
- Kept abreast of industry best practices related to talent acquisition.
Disability Claims Examiner
ASSURANT
Atlanta, GA
09.2017 - 02.2018
- Explained decisions to claimants, ensuring understanding of case outcomes and next steps.
- Communicated decisions and provided explanations to claimants regarding their cases.
- Developed strategies for managing complex cases involving multiple conditions or issues.
MANAGER
ASHLEY STEWART
ATLANTA , GA
06.2007 - 12.2014
- Collaborated with internal resources to identify and resolve issues, ensuring timely follow-up and satisfactory resolutions.
- Established processes to ensure efficient workflow throughout the organization.
- Compiled and presented monthly reports to senior management, highlighting key operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Facilitated regular meetings with staff to review progress and pinpoint opportunities for improvement.
- Interacted with internal resources to identify issues, responded to concerns and followed up with a satisfactory resolution in a timely manner
General Manager of Operations
TMX FINANCE/INSTA LOAN
ATLANTA , GA
07.2013 - 08.2014
- Answered inbound calls, resolving customer inquiries to enhance service experience.
- Created and managed annual operating budget for department to align resources with operational goals.
- Established quality assurance processes to ensure customer satisfaction, fostering repeat business.
- Established quality assurance processes to ensure customer satisfaction.
- Established quality assurance processes to ensure customer satisfaction and drive repeat business.
Education
Some College (No Degree) -
MONROE COMMUNITY COLLEGE
Rochester, NYSkills
- Operations oversight
- Workforce scheduling
- Compliance monitoring
- Risk assessment
- Process improvement
- Client Relations
- Staff development
- Issue Management
- Problem Solving
References
Available Upon Request
Timeline
Benefits Advisor (seasonal)
Ehealth (remote)
06.2026 - Current
Mental Health Advocate
Grady Memorial Hospital
08.2025 - Current
Ops Manager
Allied Universal Security Services
08.2024 - 08.2025
Regional Recruiter
Allied Universal Services
05.2024 - 07.2025
Personal Banker
Regions Bank
10.2022 - 05.2023
Fraud Analyst (remote)
Bank of America
03.2021 - 01.2023
Patient Access Representative (remote)
Emory University Hospital
01.2020 - 12.2023
Talent Acquisition Manager
Northside Hospital Atlanta
04.2018 - 07.2021
Claims Adjuster (HYBRID)
STATE FARM
02.2018 - 08.2018
Disability Claims Examiner
ASSURANT
09.2017 - 02.2018
RAMP AGENT (seasonal)
DELTA AIRLINES
07.2017 - 08.2024
Virtual Assistant
NIQNAQS
06.2016 - 01.2026
General Manager of Operations
TMX FINANCE/INSTA LOAN
07.2013 - 08.2014
MANAGER
ASHLEY STEWART
06.2007 - 12.2014
Some College (No Degree) -
MONROE COMMUNITY COLLEGE