Nicole Sneed
Tumwater,WA
Summary
Outgoing, enthusiastic professional with a strong work ethic and extensive experience in customer service. Seeking a position where I can utilize my extensive skills, education, and experience towards a new career with growth opportunities.
Overview
16
16
years of professional experience
Work History
Server/Waitress
Mcmenamins Olympic Club
01.2019 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista Manager
Dutch Bros Coffee
01.2014 - 02.2018
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Sales Associate
Payless Shoe Source
12.2012 - 07.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Manager
SUBWAY®Restaurants
07.2007 - 06.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Diploma
Centralia High
Centralia, WA06-2007
Skills
- Strong work ethic
- Extensive background in delivering exceptional customer service
- Ability to remain focused in high stress situations
- Excellent interpersonal skills in conflict resolution
- Computer familiarity: Microsoft word/outlook/powerpoint/excel
Timeline
Server/Waitress
Mcmenamins Olympic Club
01.2019 - 02.2023
Barista Manager
Dutch Bros Coffee
01.2014 - 02.2018
Sales Associate
Payless Shoe Source
12.2012 - 07.2014
Manager
SUBWAY®Restaurants
07.2007 - 06.2014
Diploma
Centralia High
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