Nicole Snyder
Ogden
Summary
Solution-focused Tier 2 Support Technician known for high productivity and efficient task completion. Specialized skills include advanced troubleshooting, network configuration, and system diagnostics. Excel in communication, problem-solving, and teamwork, ensuring smooth technical operations and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Tier 2 Support Technician
Northrop Grumman
Clearfield
03.2016 - Current
- Tested new software releases prior to deployment in production environments.
- Demonstrated advanced product knowledge to solve customer issues.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Maintained positive working relationship with fellow staff and management.
- Identified root causes of customer problems and provided solutions to prevent recurrence.
- Collaborated with other departments within the organization when necessary.
Factory Production Worker
Poly Excel
Clearfield
01.2015 - 03.2016
- Utilized hoists, cranes, and other lifting devices to move heavy items safely.
- Conducted quality control checks on all outgoing items prior to shipment.
- Operated machinery to fabricate and assemble product components.
Security Gaurd
Securitas Security Services USA
Seadrift
03.2014 - 11.2014
Education
High School Diploma -
Two Rivers
Ogden, UT07-2003
Skills
- Technical support
- Root cause analysis
- Troubleshooting processes
- Software testing
Languages
English
Professional
Timeline
Tier 2 Support Technician
Northrop Grumman
03.2016 - Current
Factory Production Worker
Poly Excel
01.2015 - 03.2016
Security Gaurd
Securitas Security Services USA
03.2014 - 11.2014
High School Diploma -
Two Rivers