Summary
Overview
Work History
Education
Timeline
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ALYSANN NICOLE SOIFUA

Salt Lake City,UT

Summary

Dynamic account management professional with extensive experience leading enterprise and mid-market portfolios in telecommunications, facilities, and service management. Skilled in customer success, contract renewals, and project oversight with a proven track record of driving revenue growth, ensuring client retention, and delivering operational excellence. Recognized for building lasting relationships and consistently exceeding performance metrics.

Overview

8
8
years of professional experience

Work History

Senior Customer Portfolio Manager

Command7
Salt Lake City, Utah
09.2022 - Current
  • Managed a commercial portfolio of enterprise and mid-market accounts for landscape and snow removal contracts, ensuring client satisfaction, retention, and contract renewals.
  • Partnered with customers to identify growth opportunities, upsell services, and align solutions with evolving business needs.
  • Monitored key performance indicators (KPIs) and Service Level Agreements (SLAs) for major accounts such as Walgreens, Wells Fargo, Duke Energy, and others, ensuring contract compliance and performance excellence.
  • Led cross-functional collaboration between operations, finance, and project management teams to deliver seamless service execution.
  • Served as the primary escalation point for client concerns, achieving resolution and preserving long-term relationships.

Mid-Enterprise Business Specialist

Clearlink
Salt Lake City, Utah
01.2018 - 09.2022
  • Assisted clients in finding solutions for dedicated Fiber, SD-WAN, UCaaS and CCaaS Telecommunications needs by proposing logical solutions and acquiring sales.
  • Achieved 32% conversion rate in 2021, $110.19 RPC, $202.70 RPH, and $260,000 Total Business Revenue.
  • Prepared bid proposals with terms, conditions and vendor Service Level Agreements.
  • Prospected new leads and completed up to 50 inbound calls each week with a 30% conversion rate.
  • Maintained positive business relationships and provided excellent verbal and written communication skills.
  • Project managed Fiber Optic build-outs for Medium and Enterprise Level Businesses.
  • Proactively identified opportunities to improve business processes, systems and development strategies.
  • Resolved or escalated business problems to keep operations moving smoothly.
  • Processed day-to-day documentation between vendors, maintaining communication and eliminating delays.
  • Placed purchase orders for electrical distributors through company manufacturers.
  • Created vendor submittals for ongoing bids.
  • Followed up with over 50+ customers each week sending estimated shipping dates, tracking information and invoices.
  • Resolved product and service issues promptly.

Education

BBA - Business Administration and Management

Peru State College
Peru, NE

Timeline

Senior Customer Portfolio Manager

Command7
09.2022 - Current

Mid-Enterprise Business Specialist

Clearlink
01.2018 - 09.2022

BBA - Business Administration and Management

Peru State College

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ALYSANN NICOLE SOIFUA