Summary
Overview
Work History
Education
Skills
Certification
Languages
Website
Timeline
Generic

Nicole Solero

Orlando,FL

Summary

Proactive candidate with over 8+ years of work experience in customer service, special events, social media, public relations, & administration. I possess a unique combination of skills that ensure that diverse client needs are met with efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pop-Up & Event Agent

Hello82
06.2024 - Current
  • Identify event venues and vendors in key cities.
  • Set up and breakdown of event venue decorations based on hello82 internal guidelines.
  • Manage merchandise, decoration and equipment inventory count and logistics at/to/from each event location.
  • Manage local temp staff and volunteers during event period.
  • Most importantly, engage with fans and create a fun atmosphere in line with our slogan, “hello82, wherever you are!”
  • Utilize social media to promote events and increase attendance.
  • Line control & large crowd management.
  • Events include: Album releases, & VR concert experience

Special Events Attendant

SP+ (Plus)
05.2024 - Current
    • Assist customers by answering questions and providing directions at special events.
    • Report any accidents, policy violations, safety hazards, or unusual occurrences to the Facility or Senior Manager.
    • Provide information about various locations in the city to customers.
    • Ensured knowledge of surroundings to effectively inform customers.
    • Collaborate with team members to enhance customer experience.
    • Maintain a professional and friendly demeanor while interacting with customers.
    • Cashier with roles of checking pre-paid passes, taking card transactions, & cash handling.
    • Control traffic at entrances and exits as needed.
    • Event traffic can cap at 10,000+ cars depending on the venue.
    • Work at various Orlando venues including all arenas, stadiums, convention center, & University of Central Florida.
    • Occasionally entrusted as a lead to run garage levels & lots.
    • Accommodate parking for VIP clients, guest lists, & media.

Music Journalist

Beyond The Stage Magazine
09.2021 - Current
    • Photograph concerts & live events.
    • Interview artists.
    • Maintain contact and professional relationships with publicists and artists teams.
    • Provide coverage of music releases, reviews, and features.
    • Revise work to meet editorial approval and fit time and space requirements.
    • Conduct research on music trends and industry news.
    • Pitch story ideas to editorial team for consideration.
    • Utilize social media to engage readers and promote content.
    • Utilize SEO principles to optimize content for search engine rankings.

Client Services Coordinator

H&R Block
02.2024 - 04.2024
  • Communicated effectively with internal and external clients via phone and email.
  • Interpreted clients' needs and identified possible resolutions for issues.
  • Followed established procedures to handle client inquiries and ensure satisfaction.
  • Used software programs and computer systems to document and track client contacts.
  • Participated in outbound calling campaigns and handled inbound calls & appointment scheduling.
  • Assisted with administrative tasks and attended training sessions for job duties performance improvement.
  • Receptionist for 5 locations.

Florida Team Lead

Unbound Entertainment Group
09.2022 - 01.2024
  • Coordinated and delegated tasks to a team of volunteers to ensure smooth execution of events.
  • Utilized social media platforms to promote music releases and events.
  • Implemented word-of-mouth marketing strategies to increase artist awareness.
  • Distributed promotional materials such as posters, stickers, and flyers in communities.
  • Engaged with consumers to persuade them to attend artist events.
  • Transported promotional materials to various locations and manage exclusive giveaways to generate interest.

Seasonal Benefit Enrollment Call Center Counselor

AON, Remote
09.2023 - 11.2023
  • Assisted company employees in enrolling for annual benefits.
  • Helped company employees choose medical, visual, and dental plans.
  • Attended up to 100 calls in a 9 hour shift.
  • Provided guidance on life insurance matters, including selecting beneficiaries and optional coverage.
  • Educated employees on medical insurance costs and plans.
  • Trained to provide detailed information on benefit options.
  • Ensured employees selected the best benefit options for their needs.

Creative Team Staff

HALSUG
09.2022 - 11.2023
  • Introduced and promoted niche genres such as K-R&B, K-Hip Hop, K-Indie, etc.
  • Supported undiscovered artists in the K-music space.
  • Collaborated with Asian American talents and other underrepresented groups in western media.
  • Identified and worked with emerging artists.
  • Established partnerships within the music industry.
  • Promoted diversity and inclusivity in the music space.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Public Relations Internship

Kafka Media Group
01.2023 - 04.2023
  • Updated and maintained press list and contacts for the public relations department.
  • To ensure effective communication with our clients, I arranged call decks for coordinators to present at our weekly meetings. I updated keyword lists, media lists, pc lists, & clip lists. I was given the opportunity to write pitches to send to journalists.
  • Researched events and awards for clients to apply to.
  • Highly skilled with using programs such as Google Sheets, Docs, Drive, Adobe Creative Suite, and Microsoft Suite.
  • Brainstormed taglines for clients.
  • Created brief sheets and coverage reports.
  • Took notes during clients' interviews.
  • Utilized task management tools like ASANA, Trello, Slack, and Harvest.
  • Gathered, organized and input information into digital database.
  • Contacted clients & journalists through email & phone calls.
  • Analyzed problems and worked with teams to develop solutions.

Photo Sales Associate

Digiphoto Entertainment Imaging
09.2021 - 10.2022
  • Trained and mentored new team members.
  • Greeted and escorted guests to the photo wall.
  • Edited, printed, and packaged photos for sale.
  • Ensured customer satisfaction through proactive follow-up.
  • Maintained site preparedness, stocking, cleaning, and organization.
  • Handled equipment safely and adhered to company policies and procedures.
  • Responsible for following all company policies and procedures, including working with retail during cash handling & creating receipts.
  • Achieved daily sale goals.

Seasonal Resort Attendant

Floridays Resort
05.2021 - 07.2021
  • Collected and replenished pool towels while monitoring inventory to minimize loss.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Checked side duty list for opening and closing procedures.
  • Oversaw sign-in logbooks to facilitate potential contact tracing.
  • Moved umbrellas and lounge chairs at request of guests.
  • Attentively monitored swimmers to identify distress.
  • Scanned main areas to monitor for any safety risks.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.

Social Media Content Creator & Designer

Swerve Presents
02.2018 - 04.2019
    • Created engaging content and designs for social media platforms and promotional materials.
    • Utilized animation, photography, and design skills to enhance visual appeal.
    • Collaborated with the marketing manager to bring creative ideas to life.
    • Documented important events in various cities to showcase the brand's presence.
    • Developed innovative strategies to increase audience engagement and brand awareness.
    • Stayed updated on industry trends and best practices to ensure content relevance and effectiveness.

Young Adult Ministry Internship Program

Mainstream Orlando
08.2016 - 06.2017
  • Collaborated with the creative team to develop sets, photo shoots, videos, and promotional materials for events.
  • Managed the information and event center during service nights.
  • Produced engaging content for various social media platforms on a daily basis.
  • Led photography efforts by capturing candid moments and portraits.
  • Supported senior graphic designers in various design projects.
  • Participated in regular team meetings to discuss tasks and debrief on progress.

Education

Associate of Science - Graphic And Digital Design

Valencia College
Orlando, FL
01-2017

High School Diploma -

Lake Nona High School
Orlando, FL
05-2016

Skills

  • Problem-solving skills
  • Customer service
  • Hospitality
  • Social media management
  • Administrative support
  • Client relations
  • Excellent interpersonal skills
  • Marketing and promotion
  • Video editing
  • Creative direction
  • Public relations
  • Web analytics

Certification

  • Social Media Management
  • Social Media Optimization
  • Fundamentals Of Digital Marketing
  • Introduction to Social Media Marketing

Languages

English
Spanish

Website

https://nicolesolero.com

https://www.linkedin.com/in/nicole-s-a2ba99158/

Timeline

Pop-Up & Event Agent

Hello82
06.2024 - Current

Special Events Attendant

SP+ (Plus)
05.2024 - Current

Client Services Coordinator

H&R Block
02.2024 - 04.2024

Seasonal Benefit Enrollment Call Center Counselor

AON, Remote
09.2023 - 11.2023

Public Relations Internship

Kafka Media Group
01.2023 - 04.2023

Florida Team Lead

Unbound Entertainment Group
09.2022 - 01.2024

Creative Team Staff

HALSUG
09.2022 - 11.2023

Music Journalist

Beyond The Stage Magazine
09.2021 - Current

Photo Sales Associate

Digiphoto Entertainment Imaging
09.2021 - 10.2022

Seasonal Resort Attendant

Floridays Resort
05.2021 - 07.2021

Social Media Content Creator & Designer

Swerve Presents
02.2018 - 04.2019

Young Adult Ministry Internship Program

Mainstream Orlando
08.2016 - 06.2017

Associate of Science - Graphic And Digital Design

Valencia College

High School Diploma -

Lake Nona High School

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