Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Solis

Doylestown,PA

Summary

Hardworking Lead Dispatcher Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch. Systematic office clerk skilled with scheduling, bookkeeping Friendly phone skills for outgoing and incoming calls. Reliable and responsible with organization to maintain physical files. Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

In the Medical field Astute professional highly skilled at handling patient issues and questions. Talented individual offering fluency in both English and Spanish. Hardworking receptionist / medical scheduler brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team member.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Receptionist /Medical Scheduler

Precision Pain Management
Willow Grove, PA
08.2021 - Current
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Answered phone calls and messages for several physicians such as our Medical, Chiropractors , Neurologist and Orthopedic referring to scheduling appointments and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Chart prep
  • Registered and verified patient records before triage with most up-to-date information.
  • Received and routed laboratory results to correct clinical staff members.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database ( Eclipse ) .
  • Obtained payments from patients and scanned identification and insurance cards.

Lead Dispatcher

Unis Transportation
Edison, NJ
01.2018 - 05.2020
  • Keep records, monitoring drivers' daily logs for errors or violations and monitoring their working hours and equipment availability.
  • Keep tabs on the weather at all drivers' locations to be able to flag potential issues, typically with the aid of numerous computer programs.
  • Serve as a reliable point of contact to balance drivers' health and safety with customer requirements.
  • Coordinate and manage the most efficient loads to remain cost-effective as a company, combining shipments based on their routes and timeline to minimize how many trucks and drivers are out.
  • Get the necessary documents and permits that drivers will need when loads are over weight.
  • This particular company was mostly port work , I am familiar with all ports in the NJ - NY Area.
  • At the same time I was also a recruit manager , on boarding all owner operators.
  • Made sure all needed documents along with drug tests where done before submitting for approval.
  • On the same token due to the system that is being used ( Trinium ) not all pay rates where automated , specially for the driver , I would have to adjust driver pay based on detention time at the port or the customer and any add on’s such as chassis - bobtail - triaxle - tolls etc.
  • I am officiant with the TMS & Trinium Trucking system.

Front Desk Clerk / Precertification Specialist

Stelton Radiology
Piscataway, NJ
07.2017 - 12.2017
  • Answer phones , transfer calls , take messages , making / confirming appointments, creating charts for new patients, provide to patient paper work necessary that needs to be signed before able to get seen , explain to patient what they sign as they go , let the technician know once patient is ready , speaking to Doctor offices sending MRI reports when ready , sending emails /Fax , provide CD obtaining images to patients once they are finish with the MRI exams , sending Transportation list for the next day via PDF.
  • Precertification - Call insurances to follow up with precertification status on patients , if denied asking doctor offices to provide Appeal or if a patient is Health ins Primary having Doctor's office confirm , speaking with lawyers to obtain Letter Of Protection for patients if and when needed also confirming if patient is a client of theres.
  • Making sure every paper work needed for a patient to be seen is on file before scheduled date.
  • Emailing/ Faxing if necessary Doctor offices and Attorneys office to request any information Help in any department the best way I can.

Receptionist

21st Century Auto Group
Springfield, NJ
05.2017 - 10.2017
  • Welcome everyone that came in.
  • Spoke with customer over the phone and in person.
  • Return phone calls and book service appointments with customers.
  • Sign them in ask for ID.
  • Money Transaction , down payment for the cars.
  • Putting the data in the computer , as well as researching information about the cars.
  • Provide Window Stickers & Put them on each vehicle.
  • Write messages for those that were called and not able to take the phone call , we would keep that information in our computer , Via Excel.
  • As well as logs of New keys & Spare Keys.

Inventory Clerk

Essilor of NJ
Warren, NJ
02.2017 - 04.2017
  • Measure, assess, and improve performance within the department.
  • Ensure proper procedures are followed when entering orders into the lab operating system.
  • Review and advise the management team on potential issues and concerns regarding lab processes.
  • Review and advise the manager on improvement results related to process improvement initiatives.
  • Conduct stockroom functions and FTC.
  • Ensure appropriate inventory levels are efficiently maintained and turned to ensure flow of product meets customer expectations as well as meet inventory objectives.
  • Performs miscellaneous job-related duties as assigned.
  • Develop and maintain cooperative working relationships with customers, co-workers, management and sales.
  • Responsible for tray up on new/redo jobs.
  • May help in other areas as needed.

Warehouse Clerical Support

Best Buy
Perth Amboy, NJ
10.2016 - 02.2017
  • Inbound – data entry- log received items from stores, make sure each and every correct piece was physically and systematically checked in and looked up location for piece to be stored once checked-in.
  • Created labels with product information.
  • Billing (Excel) - review each customer manifest, ensured it was signed and entered billing information correctly through systems such as OMS (order maintenance system).
  • Will Calls - Customers would purchase an online order or place an order through the store to be picked up from the warehouse, I would process the order in the system confirming the items, verifying identification, printing out receipt, issue labels for the unit being purchased and have customer meet at the door number given to pick up purchased unit.
  • Emails (Outlook/Excel) - Responding store/customer complaints, disputes of customer that have received their units, providing proof of signed receipt.
  • Verify complaints I would locate the manifest, search our truck list with the driver names in Excel and door number driver is assigned then looking through the manifest for that door number, followed by the customer name and signature, investigate/verify if unit was billed in error and address inventory questions.

Picker

BAKER and TAYLOR
Bridgewater, NJ
08.2016 - 11.2016
  • Select orders with a cart that has a small tablet computer attached with a scanner.
  • Tablet computer gives the location, the isle the shelf number and the section number where the book is located and I then selected the required books to be shipped out.
  • Selected orders accurately and quickly to meet production numbers.

Outbound Associate

Outbound One Retail
Somerset, NJ
09.2015 - 02.2016
  • Customer Service via telephone.
  • Book appointments.

Education

High School Diploma -

Barack Obama Academy
2013

Skills

  • Team Work Scheduling
  • Customer Request Management
  • Effective Communications
  • Work Crew Dispatch
  • Dispatch Recordkeeping
  • Administrative Tasks
  • Customer Service
  • Appointment Scheduling
  • Taking Client Histories
  • Organization and Time Management
  • Detail-Oriented
  • Problem Solving
  • Medical Charting
  • Verbal and Written Communication
  • Data Entry
  • Customer and Call Response
  • Collecting Intake Information
  • Data Entry Software
  • CPT Coding

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Receptionist /Medical Scheduler

Precision Pain Management
08.2021 - Current

Lead Dispatcher

Unis Transportation
01.2018 - 05.2020

Front Desk Clerk / Precertification Specialist

Stelton Radiology
07.2017 - 12.2017

Receptionist

21st Century Auto Group
05.2017 - 10.2017

Inventory Clerk

Essilor of NJ
02.2017 - 04.2017

Warehouse Clerical Support

Best Buy
10.2016 - 02.2017

Picker

BAKER and TAYLOR
08.2016 - 11.2016

Outbound Associate

Outbound One Retail
09.2015 - 02.2016

High School Diploma -

Barack Obama Academy

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